Petrina Cowart
Kenner
Summary
Dynamic Head Cashier at Lowes Home Improvement with a proven track record in customer service and employee training. Recognized for enhancing team productivity and resolving customer issues with empathy. Skilled in cash handling and fostering a positive shopping environment, while effectively leading a team to achieve high service standards.
Overview
17
17
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
04.2008 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Education
Medical Social Work
Eastern College
Metairie, LA06.2002
General Studies
Destrehan High School
Destrehan, LA05.1999
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Cash handling
- Employee training
- Adaptability and dependability
- Team leadership
- Flexible schedule
- Heavy lifting
- Hard-working
- Problem-solving
- Team collaboration
- Clear communication
- Customer engagement
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Cashier
Lowes Home Improvment
04.2008 - Current
Medical Social Work
Eastern College
General Studies
Destrehan High School
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