Peyton Hedgepeth

Shreveport

Summary

Dynamic customer service professional with a proven track record at Best Buy, excelling in problem-solving and relationship building. Enhanced client satisfaction through effective complaint resolution and streamlined processes, achieving a significant increase in customer retention. Proficient in CRM software, leveraging technical support skills to drive sales and foster loyalty. Aswell as plenty of other skills to deal with day to day problems

Overview

years of professional experience

Work History

Geek Sqaud Agent

Geek Squad - Best Buy

07.2015 - Current

Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Streamlined internal processes for improved efficiency and productivity within the agency.
Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
Conducted regular performance reviews with team members to identify areas for development.
Fostered relationships with industry stakeholders to enhance market positioning.
Optimized scheduling system to ensure timely follow-ups with potential leads.
Orchestrated client meetings to discuss and refine service delivery, enhancing client retention.
Coordinated with cross-functional teams to ensure seamless service delivery.
Implemented feedback system to gather client insights, driving continuous improvement.
Tailored communication strategies to different client segments, improving engagement.
Increased customer satisfaction with personalized follow-up strategies.
Streamlined documentation process, reducing turnaround time for contract approvals.
Boosted team productivity by implementing collaborative communication platform.
Oversaw compliance with regulatory requirements, maintaining company's reputation.
Developed referral program that significantly expanded client base.
Enhanced client portfolio by identifying and securing new partnerships.
Facilitated training sessions for new agents, elevating overall team performance.
Analyzed competitive landscape to adjust strategies and stay ahead in market.
Piloted customer loyalty program, resulting in increased repeat business.
Leveraged CRM software to track client interactions and identify sales opportunities.
Negotiated favorable terms in client contracts, safeguarding company interests.
Initiated digital marketing campaign to increase brand visibility.
Prepared and presented contracts and other legal documents to clients.
Negotiated contracts with buyers and sellers to maximize customer savings.
Developed new business and managed new and existing clients.
Developed and implemented marketing strategies to maximize sales and attract new clients.
Generated leads for sales and rental properties through cold calls and referrals.
Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
Coordinated appointments to show tenants and buyers prospective homes.
Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Reviewed and executed confidential documents, contracts and disclosures.
Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Conducted weekly open houses and provided feedback to sellers on potential buyers.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Performed home evaluations and developed competitive market analysis for individual homes.
Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Collaborated with stakeholders to complete property sales and purchases.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.

Customer Service Specialist

Best Buy

01.2015 - 06.2015

Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Managed high call volume while maintaining a courteous and professional demeanor.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Developed rapport with customers, fostering long-term relationships and repeat business.
Collaborated with team members to create effective strategies for improving overall customer experience.
Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Responded to customer requests for products, services, and company information.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Warehouse Worker

Best Buy

01.2015 - 06.2015

Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as Number pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Achieved timely dispatch of orders using effective time management strategies during the picking process.
Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Frozen Food Stocker

Kroger

12.2013 - 12.2014

Contributed to store-wide initiatives by collaborating with colleagues from other departments on tasks such as inventory management or promotional setup.
Exceeded performance metrics by consistently meeting or surpassing productivity goals for stocking rate and overall efficiency while minimizing errors.
Facilitated smooth operations by assisting in unloading deliveries, verifying order accuracy, and efficiently transferring products to the sales floor.
Ensured optimal inventory levels by consistently monitoring stock levels and placing timely orders for replenishment.
Supported loss prevention efforts by maintaining vigilance against theft or mishandling of products within the frozen food section.
Increased customer satisfaction through prompt attention to special requests or concerns regarding frozen food items.
Improved team communication through active participation in daily huddles, sharing updates on tasks completed, challenges faced, or upcoming priorities.
Addressed discrepancies between physical inventory counts and system records promptly, ensuring accurate reporting and minimal discrepancies.
Streamlined restocking processes by identifying patterns in demand for various items during different seasons or promotions periods.
Optimized store appearance by organizing frozen food displays in visually appealing arrangements.
Assisted in the training and development of new team members, sharing best practices and providing guidance to ensure their success as Frozen Food Stockers.
Collaborated with team members to complete inventory checks and maintain accurate stock records.
Contributed to sales growth through effective merchandising strategies that promoted high-demand items.
Maintained a clean and safe work environment, adhering to strict health and safety guidelines.
Assisted customers with inquiries, providing exceptional service and fostering customer loyalty.
Enhanced product organization by implementing efficient stocking and rotation techniques.
Conducted regular freezer temperature checks, ensuring the preservation of food quality and safety.
Maximized shelf space utilization by applying appropriate planograms designed according to promotional activities or new product launches.
Participated in regular training sessions to stay informed on company policies, product knowledge, and industry trends affecting frozen foods sales performance.
Picked and packed order items.
Kept work areas neat, clean and free from debris.
Followed orders precisely for correct items, sizes and quantities.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Stocked designated items on shelves, end caps and displays.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Safely and securely loaded items to prevent damage during transport.
Labeled products, rotated stock and fronted merchandise for appealing display.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Interacted with guests in friendly and knowledgeable way.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Courtesy Clerk

Kroger

05.2011 - 12.2012

Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Helped customers take merchandise out of store and loaded items into vehicles.
Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Enhanced customer satisfaction by providing efficient bagging and carryout services.
Improved customer experience by offering assistance with locating products throughout the store when needed.
Assisted customers with large purchases by carrying items to vehicles.
Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
Returned unwanted items to correct store locations and restocked shelves.
Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
Collaborated with team members to maintain a well-organized and efficient work area.
Assisted customers with checkout process to foster prompt and smooth transactions.
Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Maintained clean and tidy checkout area to optimize service delivery.
Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Handled shelf restocks and merchandised front lane areas to drive sales.
Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Increased overall efficiency by assisting with price checks and product location inquiries from customers.
Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.

Education

Huntington High School

Shreveport, LA

05.2013

Skills

Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Relationship building
Organizational skills
Goal-oriented mindset
Clear communication
Customer complaint resolution
Documenting information
Customer needs determination
Ensuring customer satisfaction
Service support
Call management
Critical thinking
Flexible schedule
Information documentation
Conflict resolution
Persuasive speaking
Public speaking
Recordkeeping proficiency
Polite communication skills
Product sales
Schedule management

Sales closing
Special events organization
Order fulfillment
Technical support
Professional networking
Meeting coordination
Salary determination
Internet savvy
Contract negotiations
Sales strategy development
Financial document preparation
Report creation
Event promotion
Client interviews
Report generation
Business correspondence
Marketing management
Lead prospecting
Business development
Stress management
Appearance scheduling
Performer promotion
Industry expertise
Human resources coordination

Timeline

Geek Sqaud Agent

Geek Squad - Best Buy

07.2015 - Current

Customer Service Specialist

Best Buy

01.2015 - 06.2015

Warehouse Worker

Best Buy

01.2015 - 06.2015

Frozen Food Stocker

Kroger

12.2013 - 12.2014

Courtesy Clerk

Kroger

05.2011 - 12.2012

Huntington High School