Peyton Kratzer
Lake Charles
Summary
Versatile and dynamic professional with a proven track record at Buffi's Peauxboys and The Eye Clinic, showcasing strong organizational skills and an engaging personality. Excelled in high stress environments, enhancing customer satisfaction and operational efficiency. Expert in quick problem solving and interpersonal relations, significantly contributing to team success and positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Switchboard Operator
The Eye Clinic
Lake Charles
02.2025 - Current
- Operated multi-line phone system to manage incoming calls efficiently.
- Managed appointment scheduling using clinic's software system.
- Provided information about services and procedures to callers.
- Maintained patient confidentiality while handling sensitive information.
- Collaborated with medical staff to ensure effective communication flow.
- Handled emergency calls by following established protocols for urgent situations.
Kitchen Expo
Rikenjaks Brewing Company
06.2023 - Current
- Prepared food in a professional and appealing manner
- Worked in high stress environment with multiple coworkers to provide excellent service to customers.
- Contributed to a clean and smooth work environments between the kitchen and serving staff.
Museum Intern
Imperial Calcasieu Museum
07.2024 - 12.2024
- Supported educational initiatives, developing captivating learning materials for diverse age groups.
- Assisted curators in the development and execution of exhibitions for increased audience engagement.
- Coordinated with other departments within the organization such as education or membership services in order to provide comprehensive support across all aspects of operations.
- Managed social media accounts effectively, increasing online presence and drawing attention to ongoing museum events.
- Conducted thorough research on artifacts and collections, ensuring accurate information for displays and publications.
Cashier Manager
Buffi's Peauxboys
02.2021 - 04.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Server
Mr. Bills Seafood Express
05.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Child Caregiver
Jennings Crossfit
04.2018 - 05.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
Bachelor of Arts - History
McNeese State University
Lake Charles, LA12-2024
High School Diploma -
Jennings High School
Jennings, LA06-2020
Skills
- Strong organizational skills
- Effective time management
- Engaging personality
- Professional appearance
- Interpersonal relations
- Cross-cultural sensitivity
- Quick problem solving
- Flexibility
- Situational awareness
- Positive attitude
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
Timeline
Switchboard Operator
The Eye Clinic
02.2025 - Current
Museum Intern
Imperial Calcasieu Museum
07.2024 - 12.2024
Kitchen Expo
Rikenjaks Brewing Company
06.2023 - Current
Cashier Manager
Buffi's Peauxboys
02.2021 - 04.2023
Server
Mr. Bills Seafood Express
05.2020 - 12.2020
Child Caregiver
Jennings Crossfit
04.2018 - 05.2020
Bachelor of Arts - History
McNeese State University
High School Diploma -
Jennings High School