Philip Lewis
Hammond
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Tractor Supply Company
Amite
05.2023 - 06.2026
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and optimized stock levels for customer satisfaction.
- Implemented loss prevention strategies to minimize shrinkage risks in the store.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and mentored staff to enhance teamwork and service quality.
- Created weekly work schedules for store personnel.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Led visual merchandising efforts to create attractive product displays.
- Collaborated with regional management on promotional strategies and initiatives.
- Delivered exceptional customer service by resolving inquiries and concerns promptly.
- Resolved customer complaints in a timely manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated store signage to reflect current promotions and branding.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
Tractor Supply Company
Amite
05.2017 - 05.2023
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised team members and coordinated training for new hires.
- Maintained inventory levels and organized merchandise displays effectively.
- Implemented store policies and procedures to enhance customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Monitored sales performance and provided feedback to improve productivity.
- Collaborated with the management team to plan promotional events and sales strategies.
- Ensured compliance with safety standards and maintained a clean store environment.
Assistant Store Manager
Tractor Supply Company
Laplace
12.2016 - 05.2017
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised team members and coordinated training for new hires.
- Maintained inventory levels and organized merchandise displays effectively.
- Implemented store policies and procedures to enhance customer satisfaction.
- Handled customer inquiries and resolved issues promptly to maintain service quality.
- Monitored sales performance and provided feedback to improve productivity.
Team leader
Tractor Supply Company
Laplace
08.2016 - 12.2016
- Led team in daily operations, ensuring smooth workflow and effective communication.
- Monitored team performance, providing feedback to improve efficiency and service quality.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new employees on store policies, procedures, and safety protocols.
- Collaborated with management on employee scheduling to ensure adequate coverage during peak times.
- Resolved customer inquiries and issues to enhance overall shopping experience.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated inventory management to maintain optimal stock levels and product availability.
- Implemented best practices for merchandising to maximize product visibility and appeal.
- Assisted in planning promotional events to drive customer engagement and sales growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Tool Rental Associate
The Home Depot Inc
Laplace
05.2015 - 05.2016
- Demonstrated proper tool usage and safety procedures to customers.
- Assisted customers in selecting appropriate rental tools for projects.
- Maintained and organized rental inventory for easy access and visibility.
Front end cashier
The Home Depot Inc
Laplace
05.2013 - 05.2015
- Handled cash, credit, and debit transactions accurately.
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Educated customers on promotions and special offers available.
- Resolved customer complaints with professionalism and care.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Collaborated with team members to ensure smooth operations.
Education
Riverside Academy
Reserve, LASkills
- Store operations
- Inventory management
- Sales analysis
- Retail sales techniques
- Visual merchandising
- Promotional planning
- Loss prevention
- Cash handling
- Staff scheduling
- Vendor management
- Supply chain management
- Compliance enforcement
- Customer relationship management
- Sales reporting
- Problem solving
- Process improvements
- Time management
- Conflict resolution
- Team building
- Effective communication
- Team motivation
- Employee onboarding
- Competitor monitoring
- Customer service
- Pricing strategies
- Problem-solving
- Sales reporting
Languages
Spanish
Limited
Certification
- Forklift
- Propane dispensing
- Vehicle and recreational vehicle sales
- Trailer sales
References
References available upon request.
Timeline
Store Manager
Tractor Supply Company
05.2023 - 06.2026
Assistant Store Manager
Tractor Supply Company
05.2017 - 05.2023
Assistant Store Manager
Tractor Supply Company
12.2016 - 05.2017
Team leader
Tractor Supply Company
08.2016 - 12.2016
Tool Rental Associate
The Home Depot Inc
05.2015 - 05.2016
Front end cashier
The Home Depot Inc
05.2013 - 05.2015
Riverside Academy