Phillip Breaux
Airgas, an Air Liquide
Rayne
2027
years of professional experience
Dynamic account manager with a proven track record in client relations, issue resolution, and customer satisfaction. Expertise in cultivating long-term relationships and enhancing client loyalty to drive successful project outcomes.
Work History
Branch Manager
- Managed daily branch operations, ensuring compliance with safety and regulatory standards.
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes to enhance operational efficiency and reduce costs.
- Developed strategic plans to increase market share and drive customer satisfaction initiatives.
Account Manager
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Analyzed customer feedback to identify service improvement opportunities.
- Developed tailored proposals aligning with client needs and organizational goals.
- Facilitated training sessions for new team members on account management processes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Inside Sales Representative
- Developed strong customer relationships through effective communication and product knowledge.
- Managed order processing and ensured timely delivery of products to customers.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new team members on sales techniques and company policies for enhanced performance.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Customer satisfaction
Relationship building
Customer relationships
Goal oriented
Relationship building and management
Sales development
Account oversight
Client relationship building
Issue resolution
Account development
Team Training
Project management
Documentation and reporting
Client rapport
Customer relationship management (CRM)
Sales reporting
Contract negotiation
Operations
Client development
New account creation
Territory management
Revenue growth
Business development
Customer needs assessment
Timeline
Account Manager
Airgas, an Air Liquide
2014 - CurrentRead More
Branch Manager
Airgas, an Air Liquide
2009 - 2014Read More
Inside Sales Representative
Airgas, an Air Liquide
2004 - 2008Read More
Grace King
High School Diploma
Read More