Phillip Everett
Summary
Proven leader in aviation with a track record of enhancing operational efficiency and employee performance at Signature Aviation. Excelled in staff development and operations oversight, boosting customer satisfaction and profitability. Skilled in inventory control and staff motivation, demonstrating a commitment to excellence and safety in service delivery.
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Signature Aviation
New Orleans, LA
10.2022 - Current
- Motivated,Trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on operations for large skill events and high profile guests and pricing.
- Increased customer satisfaction by addressing and resolving concerns and negotiation pricing for FBO services.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all Aviation regulations by implementing strict safety guidelines and procedures throughout the establishment.
- Monitored facility and GSE maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Operations Supervisor
Signature Aviation
Houston, TX
04.2020 - 10.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for [Number] employees.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Shift Supervisor/Fuel Quality Control Technician
Signature Aviation
Houston, TX
08.2015 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed FBO opening and closing procedures and completed the nightly close of inventory of fuels.
- Responded to and solved customer questions and concerns when management was absent from the facility
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Kept accurate and detailed records of fuel quality control program.
- Maintained fueling equipment and fuel farm to ensure continuous operation and compliance with Aviation Regulations.
- Troubleshot fueling equipment to reduce service calls and downtime.
- Oversaw fuel receiving of all aviation fuels Jet A and Avgas.
- Ordered aviations fuel Jet A and Avgas to ensure sufficient inventory of fuels is kept on hand.
Line Service Technician
Landmark Aviation DBA Signature Flight Support
Houston, TX
09.2010 - 08.2015
- Adhered to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Assisted in marshaling incoming aircrafts into designated parking areas, facilitating efficient use of limited space resources.
- Assisted pilots with flight preparation tasks, ensuring timely departures and smooth operations.
- Managed inventory of fuel trucks and ensured accurate fueling records, maintaining operational readiness at all times.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Maintained a clean and organized ramp area, promoting a safe working environment for all team members.
- Participated in ongoing training programs to stay current on industry best practices and maintain top-level expertise in job functions.
- Addressed passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
- Conducted routine checks on ground support equipment, guaranteeing optimal performance during critical operations.
- Supported airport events by setting up necessary equipment and assisting with logistics as needed.
- Contributed to an increase in repeat customers by providing personalized attention and addressing their unique needs promptly.
- Ensured compliance with federal and local aviation regulations, maintaining operational integrity, through rigorous adherence to policies and procedures.
- Facilitated smooth and efficient passenger boarding and deboarding processes, enhancing overall passenger experience.
- Supported seamless operations during peak periods by flexibly adapting to varying roles and responsibilities as needed.
- Optimized fuel management, preventing fuel shortages, by accurately tracking fuel usage and coordinating timely refueling operations.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Adjusted equipment and troubleshot issues.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Maintained accurate documentation of performed work and completed tasks.
- Towed aircraft to hangars using tugs and other vehicles.
Education
Associate of Applied Science - Aviation Maintenance
MIAT
Houston, TX10-2023
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Vendor relationship management
- Staff training/development
- Employee motivation
- Effective leader
- Hiring and onboarding
Timeline
Assistant General Manager
Signature Aviation
10.2022 - Current
Operations Supervisor
Signature Aviation
04.2020 - 10.2022
Shift Supervisor/Fuel Quality Control Technician
Signature Aviation
08.2015 - 04.2020
Line Service Technician
Landmark Aviation DBA Signature Flight Support
09.2010 - 08.2015
Associate of Applied Science - Aviation Maintenance
MIAT