Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phoebe Dean

New Orleans

Summary

Recent graduate with foundational knowledge in Biology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

9
9
years of professional experience

Work History

Server

Tsunami Sushi Restaurant
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Geisha Sushi With A Flair
12.2018 - 06.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Zoo Volunteer

Baton Rouge Zoo
04.2023 - 04.2024
  • Assisted in maintaining clean and safe enclosures for the welfare of animals and visitors alike.
  • Improved communication between zoo departments through consistent reporting of observations and concerns.
  • Organized volunteer schedules and coordinated team efforts to efficiently complete tasks.
  • Supported zoo staff with daily tasks including feeding, grooming, and monitoring animal health.
  • Promoted animal care education by conducting presentations and demonstrations for visitors.
  • Collaborated with zookeepers to develop engaging enrichment activities for various species.
  • Enhanced visitor experience by providing educational information on animal species and habitats.
  • Aided in the preparation of diets according to specific nutritional needs of different animals.
  • Assisted in conducting research projects on animal behavior and public engagement initiatives.
  • Maintained accurate records of animal feeding routines, behavioral patterns, and medical treatments.
  • Participated in habitat development and improvement activities.

Camp Counselor

Baton Rouge Zoo
05.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Encouraged creative expression among campers by setting up art and music workshops.
  • Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
  • Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.

Frozen Yogurt Shop Worker

Nom Nom’s Frozen Yogurt
08.2016 - 11.2018
  • Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
  • Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
  • Developed strong product knowledge to assist customers in making informed decisions about their frozen yogurt choices.
  • Assisted in inventory management to ensure adequate stock levels and minimize waste.
  • Improved efficiency of shift changes by consistently completing thorough end-of-shift reports detailing sales figures and relevant issues.
  • Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
  • Supported store promotions by creating visually appealing displays highlighting featured flavors or specials.
  • Actively participated in staff meetings, contributing ideas for improvements in operations or customer experience.
  • Ensured food safety standards were met by regularly sanitizing workstations and equipment.
  • Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.

Education

Bachelor of Science - Environmental Biology

South Eastern Louisiana University
Hammond, LA
05-2025

High School Diploma -

Denham Springs High School
Denham Springs, LA
05-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • High energy and stamina
  • Multitasking Abilities
  • Adaptable and flexible
  • Positive and professional
  • Team player
  • Reliable and responsible
  • Problem-solving
  • Cool under pressure

Languages

English
Spanish
Limited Working

Timeline

Server

Tsunami Sushi Restaurant
06.2024 - Current

Camp Counselor

Baton Rouge Zoo
05.2023 - 08.2023

Zoo Volunteer

Baton Rouge Zoo
04.2023 - 04.2024

Server

Geisha Sushi With A Flair
12.2018 - 06.2024

Frozen Yogurt Shop Worker

Nom Nom’s Frozen Yogurt
08.2016 - 11.2018

Bachelor of Science - Environmental Biology

South Eastern Louisiana University

High School Diploma -

Denham Springs High School

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Phoebe Dean