Phong Pham
Gretna
Summary
Highly skilled individual adept at fostering strong connections with clients. Proficient at engaging with individuals and groups with diverse backgrounds. Strong adaptability with great interpersonal and communication skills that are required to built connections with customers and clients. Eager to learn, grow, and excel in the field of human resources.
Overview
6
6
years of professional experience
Work History
Mental Health Specialist
Divine Intervention Rehabilitation
01.2022 - Current
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources.
- Administered one on one psycho-education programs to provide life skills, family support, and community integration services to clients.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Sales Associate
Build-A-Bear
07.2019 - 11.2022
- Made connections with guests by providing personalized approach and welcoming and greeting all guests warmly
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal
- Maintained visual and housekeeping standards to create brand experience unique to Build-a-Bear Workshops
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Certificate - Human Resources
Tulane University
New Orleans, LA01-2024
Bachelor of Science - Psychology
Xavier University of Louisiana
New Orleans, LA05-2021
Skills
- People skills
- Computer literacy
- Relationship building
- Adaptability
- Maintaining files
- Customer service
Timeline
Mental Health Specialist
Divine Intervention Rehabilitation
01.2022 - Current
Sales Associate
Build-A-Bear
07.2019 - 11.2022
Certificate - Human Resources
Tulane University
Bachelor of Science - Psychology
Xavier University of Louisiana
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