Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pierre West

Ruston

Summary

Dynamic Shift Manager at Zaxby's Chicken Fingers & Buffalo Wings with a proven track record in enhancing team performance and resolving customer issues. Skilled in employee training and cash handling, I foster a motivated work environment while ensuring compliance with company standards. Committed to delivering exceptional customer service and building strong relationships.

Overview

2
2
years of professional experience

Work History

Shift Manager

Zaxby's Chicken Fingers & Buffalo Wings
08.2025 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Service

Texas Roadhouse
04.2024 - 07.2025
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Streamlined customer service operations by implementing efficient processes and procedures.

Animal Technician

Petland
06.2023 - 04.2024
  • Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
  • Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
  • Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
  • Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.

Education

High School Diploma -

Tara High School
Baton Rouge, LA
05-2016

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Relationship building
  • Team development
  • Interpersonal skills
  • Tech-Savvy
  • Verbal and written communication
  • Compliance
  • Shift leadership
  • Customer service
  • Active listening
  • Critical thinking

Timeline

Shift Manager

Zaxby's Chicken Fingers & Buffalo Wings
08.2025 - Current

Customer Service

Texas Roadhouse
04.2024 - 07.2025

Animal Technician

Petland
06.2023 - 04.2024

High School Diploma -

Tara High School

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Pierre West