Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsche Darville

Prairieville

Summary

Dependable flight attendant skilled in ensuring passenger safety and comfort during flights. Strong background in emergency procedures, conflict resolution, and maintaining cabin cleanliness. Efficient in managing time-sensitive tasks with minimal errors, striving for order and results. Dedicated to applying solid work ethnic and relevant knowledge to role of a flight attendant.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

MainStay Suites (Choice Hotels)
06.2024 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.

Flight Attendant

Horizon Air
07.2023 - 06.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Relayed updates and information to passengers after confirming key details with pilot.

Call Center Representative

Wayfair
12.2021 - 12.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Managed timely and effective replacement of damaged or missing products.

Front Desk Receptionist

Comfort Inn (Choice Hotels)
04.2015 - 10.2021
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Utilized strong communication skills to effectively relay important information between staff members and management teams.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
  • Monitored hotel's budget and financial records.

Sales Associate

American Eagle Outfitters, Inc
03.2013 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Social Work

Southern New Hampshire University
Hooksett, NH

High School Diploma -

St. Amant High School
St. Amant
05-2012

Skills

  • Customer Service
  • Adaptability and flexibility
  • Problem-solving
  • Reliability and punctuality
  • Time management
  • Professional appearance
  • Strong work ethnic
  • Safety procedures
  • Team collaboration
  • FAA regulations
  • Hospitality service expertise
  • Emergency care/procedures
  • Issue resolution
  • First Aid
  • Preflight

Timeline

Front Desk Receptionist

MainStay Suites (Choice Hotels)
06.2024 - Current

Flight Attendant

Horizon Air
07.2023 - 06.2024

Call Center Representative

Wayfair
12.2021 - 12.2022

Front Desk Receptionist

Comfort Inn (Choice Hotels)
04.2015 - 10.2021

Sales Associate

American Eagle Outfitters, Inc
03.2013 - 01.2015

Social Work

Southern New Hampshire University

High School Diploma -

St. Amant High School

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