Precious Matthews
Baton Rouge
Summary
Compassionate with a strong focus on providing outstanding customer service to patients. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Skilled also in handling sensitive information with discretion while maintaining compliance with healthcare regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Our Lady Of The Lake Hospital
10.2023 - Current
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Worked effectively in fast-paced environments.
PCA
At Home Care Louisiana
09.2021 - 12.2022
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Responded to bell or light signal calls to assist patients with needs.
Caregiver
Masion DeVille Nursing Home
07.2020 - 09.2021
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
Caregiver
Leading Home Health Care
01.2018 - 08.2020
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Terrebonne High School
Houma, LA05.2016
Associate of Science - Criminal Justice
Baton Rouge Community College
Baton Rouge, LA01-2027
Skills
- Patient check-in
- Dependable and Responsible
- Verbal and Written Communication
- HIPAA compliance
- Phone and email etiquette
- Insurance verification
- Registration management
- Registration and admissions
- Multitasking and organization
- Patient registration
- Team leadership
- Problem-solving
Certification
- Personal Care Aide (PCA)
- Personal Care Worker (PCW)
- Temporary Nurse Aide/CNA
- First Aid/CPR Certified
Certification of General Studies in CGS General Studies
The Certificate of General Studies (CGS) in General Science recognises successful completion of foundational studies across key scientific areas. It demonstrates a broad understanding of core scientific principles and practical skills rather than specialisation in a single discipline. This award reflects academic commitment and readiness for further study or work involving science-related knowledge.
Timeline
Patient Access Representative
Our Lady Of The Lake Hospital
10.2023 - Current
PCA
At Home Care Louisiana
09.2021 - 12.2022
Caregiver
Masion DeVille Nursing Home
07.2020 - 09.2021
Caregiver
Leading Home Health Care
01.2018 - 08.2020
High School Diploma -
Terrebonne High School
Associate of Science - Criminal Justice
Baton Rouge Community College