Prentiss Wheatley
Monroe
Summary
Dynamic hospitality professional with extensive experience at Hilton Garden Inn, excelling in customer service and conflict resolution. Proven ability to enhance guest relations and streamline front office operations. Skilled in data entry and team supervision, consistently achieving high levels of customer satisfaction through effective communication and attention to detail.
Overview
24
24
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
West Monroe
07.2024 - Current
- Provided excellent customer service while upholding company policies.
- Assisted with check-in and check-out procedures for guests.
- Inputted guest information into computer system accurately and securely.
Front Desk Supervisor
Courtyard by Marriott
Monroe
10.2018 - 07.2024
- Provided support to guests with check-in and check-out procedures.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Monitored the front desk staff to ensure proper customer service was provided.
Leasing Agent
Shadow Wood Apartments
Monroe
01.2015 - 07.2018
- Performed administrative duties such as filing paperwork and updating databases.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Resolved tenant complaints promptly and professionally.
Server
Outback Steakhouse
West Monroe
05.2010 - 06.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
Manager
Flying J
Laredo
02.2007 - 05.2010
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cashier
Walmart
Monroe
01.2001 - 01.2007
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Diploma - Medical Records Coding And Claims
Career Training Specialists
Monroe, LA05-1999
High School Diploma -
Neville High School
Monroe05-1998
Skills
- Customer service
- Reservation management
- Data entry
- Conflict resolution
- Scheduling
- Team supervision
- Guest relations
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Multicultural sensitivity
- Hospitality service expertise
- Hospitality best practices
- Front office support
Affiliations
- Playing violin
- Playing tennis
References
References available upon request.
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
07.2024 - Current
Front Desk Supervisor
Courtyard by Marriott
10.2018 - 07.2024
Leasing Agent
Shadow Wood Apartments
01.2015 - 07.2018
Server
Outback Steakhouse
05.2010 - 06.2015
Manager
Flying J
02.2007 - 05.2010
Cashier
Walmart
01.2001 - 01.2007
Diploma - Medical Records Coding And Claims
Career Training Specialists
High School Diploma -
Neville High School
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