Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preston Gary

lake arthur

Summary

Adept at operations management and fostering strong customer relationships, I significantly enhanced team productivity and customer satisfaction at National Oilwell Varco Inc. My leadership is marked by effective staff supervision and the implementation of strategic logistics oversight, driving notable improvements in service delivery and operational efficiency.

Knowledgeable Class A operator with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.

Overview

41
41
years of professional experience

Work History

Operations Supervisor

National Oilwell Varco Inc
08.2007 - 02.2021
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Sole Proprietor

Jeff Davis Floors Plus
01.1986 - 08.2007
  • Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
  • Developed strong professional relationships with clients, leading to repeat business and referrals.
  • Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed strong rapport with retail partners by maintaining a professional demeanor during all interactions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Improved safety procedures to create safe working conditions for workers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Sales Agent

Stine Lumber
05.1980 - 01.1986
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

No Degree - Agri_business

McNeese State University
Lake Charles, LA

High School Diploma -

Lake Arthur High School
Lake Arthur, LA
05-1976

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Safety oversight
  • Employee development
  • Customer relations
  • Warehouse operations
  • Logistics oversight
  • Customer relationship development
  • Inventory coordination
  • Workflow optimization
  • Production
  • Management
  • Quality assurance
  • Compliance management
  • Project planning
  • Logistics expertise
  • Customer relationship management
  • Logistics coordination
  • Root-cause analysis
  • Delegation
  • Scheduling coordination
  • Risk management
  • Project management
  • Marketing
  • Budget administration
  • Human resources
  • Incident reporting
  • Data analysis
  • Logistics management
  • Cost control
  • Change management
  • Productivity management
  • Budgeting and cost control strategies
  • Employee engagement
  • Multitasking and organization
  • Employee supervision
  • Decision-making
  • Data entry
  • Customer service
  • Team leadership
  • Microsoft office
  • Customer service management
  • Relationship building
  • Coaching and mentoring
  • Staff training
  • Staff development and training
  • Scheduling
  • Handling complaints
  • Inventory management
  • Documentation and recordkeeping
  • Office management
  • Leadership and change management
  • Schedule coordination
  • Report writing
  • Staff management
  • Payroll and budgeting
  • Support services
  • Bookkeeping
  • Facilities maintenance
  • Warehouse safety
  • Order picking
  • Shipping and receiving
  • Load planning

Timeline

Operations Supervisor

National Oilwell Varco Inc
08.2007 - 02.2021

Sole Proprietor

Jeff Davis Floors Plus
01.1986 - 08.2007

Sales Agent

Stine Lumber
05.1980 - 01.1986

No Degree - Agri_business

McNeese State University

High School Diploma -

Lake Arthur High School

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Preston Gary