A'Raya Thompson
Jonesboro
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United States Postal Service
01.2024 - 03.2026
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Provided accurate information regarding products and services, ensuring customer satisfaction.
- Conducted quality assurance reviews to maintain service standards and compliance requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Office Receptionist
Winn Correctional Center
11.2022 - 01.2024
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining patient records with accuracy and compliance to privacy regulations.
- Facilitated communication between patients and medical staff, resolving inquiries effectively.
- Utilized electronic health record systems for efficient data management and retrieval.
Healthcare Customer Service Representative
Conduent
06.2021 - 11.2022
- Facilitated patient registration by collecting and verifying personal and insurance information.
- Managed electronic health records to ensure accurate data entry and maintenance.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Education
High School Diploma -
Jonesboro-Hodge High School
5 2018
Skills
- Direct Patient Care
- HIPAA Compliance Regulations
- Insurance Verification
- Medical Records Filing
- Call Center experience
- Active listening
- Data entry
- Critical thinking
Timeline
Customer Service Representative
United States Postal Service
01.2024 - 03.2026
Medical Office Receptionist
Winn Correctional Center
11.2022 - 01.2024
Healthcare Customer Service Representative
Conduent
06.2021 - 11.2022
High School Diploma -
Jonesboro-Hodge High School