Prisicilla Cox

• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Counted registers and cleaned and secured shop at end of shift.
• Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
• Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.

• Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
• Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
• Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
• Trained new hires, fostering a positive team environment and contributing to overall staff development.

In this role I helped run FOH. Ensuring all customers are happy and satisfied while dining in or taking out our delicious menu items.

• Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
• Enhanced staff performance through regular feedback and coaching sessions that fostered a culture of continuous improvement.
• Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business and positive word-of-mouth referrals.
• Organized successful events such as live music performances, trivia nights, or themed parties to drive foot traffic during off-peak hours.
• Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
• Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Streamlined inventory management for optimal stock levels and reduced waste.
• Managed financial aspects of the business, including budgeting, forecasting, and reporting.
• Fostered positive work atmosphere, reducing staff turnover rates.
• Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.