Quanetha Joseph
New Orleans,LA
Summary
To maintain employment with a reputable organization that values professional growth from within.
Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
11
11
years of professional experience
Work History
Residential Care Coordinator
Raintree Children & Family Services
02.2022 - Current
- Prepare and submit progress reports
- Develop and complete service plans
- Facilitate family team and permanency meetings
- Generate and review monthly reports
- Lead social skills groups
- Conduct TBRI trainings
- Review and analyze incident reports
- Perform data entry and tracking
- Provide crisis intervention
- Ensure work is performed adequately and stay updated with important information
- Gather initial information at intake and follow up with participants for additional details
- Provide updates and future plans for each participant and communicate with DCFS workers
- Transport and assist residents for in-person and virtual appearances, and attest in their defense
- Compare information from all staff, compose reports, and submit to supervisor
- Conduct bi-weekly independent living programs and social skills groups for residents of appropriate ages
- Schedule and organize the process for new arrivals into the program
- Ensure staff adherence to policies and procedures, and verify proper documentation and signatures
- Participate in and facilitate or assist all staff meetings
- Assist with de-escalating problems among participants
- Conduct case reviews of participants, discussing behavior management, goal progress, education, and family meetings
- Provide emergency coverage, either over the phone or in-person if needed
- Collaborate through meetings on TBRI-QRTP implementation, performance quality, case record review, and data tracking
Senior Case Manager
Covenant House
01.2018 - 09.2020
- Supervise daily operations to ensure smooth functioning
- Ensure completion of case plans and primary assessments
- Provide counseling and concrete services to homeless and at-risk youths
- Assist with employment services for participants
- Coordinate and conduct case reviews
- Review and complete all intake documents accurately
- Generate monthly reports and conduct weekly meetings
- Provide crisis intervention and support
- Demonstrate high organizational skills in managing tasks
- Resolve conflicts effectively and efficiently
- Identify challenges and barriers, and develop solutions
- Document and track the progress of participants
ROP Case Manager
Covenant House
11.2017 - 12.2018
- Conduct and review intakes to ensure accurate and comprehensive information gathering
- Coordinate and lead support groups to provide a safe and supportive environment for participants
- Teach essential life skills to help participants achieve independence and self-sufficiency
- Perform data entry with attention to detail and accuracy
- Advocate for and mentor youth, providing guidance and support
- Incorporate budget agenda to manage financial resources effectively
- Implement trauma-informed care practices to support participants' emotional and psychological well-being
- Facilitate independent living programs to help participants transition to self-reliance
Senior Resident Advisor
Covenant House
03.2015 - 11.2017
- Assist in de-escalation during weekly case reviews to ensure effective conflict resolution
- Schedule employees to maintain optimal staffing levels and coverage
- Prepare and submit census reports accurately and timely
- Maintain residential files with attention to detail and confidentiality
- Perform data entry with precision and accuracy
- Provide professional and positive mentoring to staff and residents
Resident Advisor
Covenant House
04.2014 - 03.2015
- Perform front desk duties, ensuring a welcoming and efficient environment
- Assist and support guests and residents with their needs
- Assist case managers as required
- Foster positive interpersonal relationships with residents and staff
- Resolve conflicts effectively and maintain a harmonious environment
- Maintain and clean the lobby area to ensure a pleasant and orderly space
Education
Master of Science - Human and Social Services, Community, Intervention and Leadership
Walden University
New Orleans, LA02.2021
Bachelor of Science - Human Services, Family and Child Services
University of Phoenix
Baton Rouge, LA02.2016
Skills
- Multidisciplinary team collaboration
- Interdepartmental collaboration
- Medical terminology understanding
- Case management
Timeline
Residential Care Coordinator
Raintree Children & Family Services
02.2022 - Current
Senior Case Manager
Covenant House
01.2018 - 09.2020
ROP Case Manager
Covenant House
11.2017 - 12.2018
Senior Resident Advisor
Covenant House
03.2015 - 11.2017
Resident Advisor
Covenant House
04.2014 - 03.2015
Master of Science - Human and Social Services, Community, Intervention and Leadership
Walden University
Bachelor of Science - Human Services, Family and Child Services
University of Phoenix
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