QUDUS ABIOLA

• Resolved high-volume customer disputes and complaints, achieving a 90% satisfaction rate.

• Investigated and escalated payment-related issues, logging cases for review and ensuring timely resolution.

• Supported approximately over 10,000+ customers during a new card payment system transition, minimizing customer disruption.

• Processed refunds, replacements, and account adjustments with a focus on accuracy and fraud prevention.

• Collaborated with internal teams to provide customer insights that improved complaint resolution workflows.

• Delivered over 150 test kits across Birmingham, ensuring compliance with strict health protocols.

• Coordinated with various teams to maintain distribution efficiency.

• Maintained a 100% on-time delivery rate, ensuring no delays in critical operations.

• Provided actionable feedback that improved the organization’s logistics processes.

• Improved user compliance by 30% through tailored guidance and dispute resolution with customers.

• Curated and updated job descriptions, leading to a 25% increase in qualified candidate applications.

• Managed end-to-end recruitment processes, including phone and physical interviews, screening over 10 applicants

monthly.

• Introduced a performance-based reward system, boosting employee productivity by 15%.

• Conducted internal audits to streamline HR operations, improving compliance rates.

• Developed new onboarding processes with the management team that reduced new hire integration time by 20%.

• Assisted in 5 client interviews, providing detailed meeting notes for reports.

• Attended court sessions and prepared case summaries.

• Observed depositions and mediation sessions to gain practical legal insights.

• Drafted and reviewed legal documents, contracts, and dispute case notes with precision.

• Conducted legal research and case analysis to support dispute mediation and court proceedings.

• Prepared detailed reports and summaries for use in hearings and client advisory.