Quinada Duronslet
New Orleans
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Target
New Orleans
03.2023 - Current
- Resolved customer complaints by identifying issues and providing solutions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with product inquiries and service requests.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained knowledge of current promotions, products, and services offered.
- Managed customer account updates and ensured accurate information entry.
- Collaborated with team members to improve service delivery processes.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Customer Service Cashier
Walmart
New Orleans
09.2016 - 08.2021
- Handled cash, credit, and gift card transactions accurately.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and provided friendly customer service.
- Assisted customers with product inquiries and service requests.
- Answered customers' questions and provided information on store procedures or policies.
- Resolved customer complaints with professionalism and care.
- Resolved customer complaints in a professional manner.
- Maintained a clean and organized checkout area for customer convenience.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Education
Cohen
New Orleans, LouisianaSkills
- Customer service excellence
- Customer relationship management
- Complaint resolution
- Technical support
- Help desk support
- Software troubleshooting
- Service delivery improvement
- Customer feedback analysis
- Problem solving
- Decision-making
- Team collaboration
- Time management
- CRM documentation management
Timeline
Customer Support Specialist
Target
03.2023 - Current
Customer Service Cashier
Walmart
09.2016 - 08.2021
Cohen