Quinn Davis
Shreveport
Summary
Results-oriented professional with a decade of customer service and management experience in customer service, management and banking. Delivered significant cost savings through effective inventory management and operational efficiency. Collaborated with senior leadership to enhance training programs for staff, ensuring compliance with company standards. Managed operations of a family-owned business while fulfilling full-time job responsibilities.
Overview
21
21
years of professional experience
Work History
Assistant Director
Chic-Fil-A
Shreveport
11.2023 - Current
- Managed daily workflow of personnel, assigning tasks and tracking progress to ensure operational efficiency.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Guided new hires in understanding company policies and procedures, including conducting new hire orientation and development.
- Collaborated with director to develop optimal work practices for enhancing overall work environment.
- Increased overall customer service satisfaction metrics, placing in top 20% in Northwest Louisiana.
- Sustained above-average service speed during high-demand workflow while achieving strong overall customer satisfaction metric.
- Monitored compliance with health and safety regulations in food preparation areas to maintain a safe environment.
Owner/Operator
J.O.S.H. Lounge
Shreveport
08.2010 - Current
- Created website and amplified business promotion through social media networks, leading to greater foot traffic and maximizing door sales with revenue growth surpassing 20%.
- Facilitated special events and parties to increase bar sales and enhance overall revenue.
- Monitored production inventory, leading to reduced profit loss.
Documented income and expenses for comprehensive financial management. - Developed and executed employee onboarding and training programs to enhance employee retention and foster team collaboration.
- Monitored production inventory, leading to reduced profit loss.
- Recorded income and expenses for thorough financial management.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Assistant Store Manager
Dollar General
Shreveport
10.2022 - 11.2023
- .Managed daily store operations, ensuring high standards in customer service, inventory management, and staff scheduling.
- Managed inventory levels across departments to guarantee customer demand is satisfied while reducing shrinkage by 10%
- Supervised planogram development to spotlight new merchandise and reinforce attention on key customer focus areas.
- Prepared staff work schedules and assigned team members to enhance operational efficiency.
- Reconciled daily sales and prepared bank deposits to maintain accurate financial records.
- Processed new hire documentation and trained employees on company policies and procedures.
- Conducted daily scans to ensure accurate inventory.
Receiving Supervisor
Lowes Home Improvment
Shreveport
05.2015 - 10.2022
- Managed daily inventory reports achieving 100% weekly completion, resulting in favorable inventory outcomes and a passing rate of 0.9% against 1.3% target
- Managed product freight flow for inbound and outbound operations by processing paperwork accurately, minimizing company shrink and store losses.
- Validated returns processes by thoroughly accounting for all merchandise, yielding $525,000 back to company bottom line year-to-date.
- Advised and trained management on OSHA standards for hazardous material disposal.
Maintained precise records of waste manifests and associated documents. - Oversaw entire product repair operations, facilitating communication between technicians and customers.
Designed repair flow charts that significantly improved customer satisfaction and garnered numerous service awards. - Educated and supported all new employees in proper operational processes and procedures aligned with company standards.
- Cultivated relationships with vendors and buyers through effective communication, generating positive feedback and recommendations from partners.
Relationship Banker
Associated Bank
O'Fallon
07.2005 - 10.2009
- Established considerable number of new accounts while upholding customer satisfaction rating above 90%.
- Analyzed financial well-being of each client by assessing day-to-day banking needs and delivering tailored solutions to address financial requirements.
- Partnered with branch manager to support successful closing of new business accounts, lines of credit, and merchant accounts.
- Prepared loan documents for management review, ensuring compliance and accuracy for timely approvals.
- Performed teller duties, processed daily reports, and consistently exceeded sales referral goals while managing ATM balancing and maintenance.
- Facilitated additional banking services, including wire transfers and direct deposits.
- Resolved customer issues promptly, contributing to a consistently positive banking environment.
Education
Associate of Science - Business Administration And Management
Southern University At Shreveport
Shreveport, LA08-2000
Skills
- Inventory management
- Customer relationship management
- Employee training
- Task management
- Strong Work Ethic
- Inventory Management
- 10 key Operations
- Microsoft Office
- Effective communication
- Time management
Timeline
Assistant Director
Chic-Fil-A
11.2023 - Current
Assistant Store Manager
Dollar General
10.2022 - 11.2023
Receiving Supervisor
Lowes Home Improvment
05.2015 - 10.2022
Owner/Operator
J.O.S.H. Lounge
08.2010 - Current
Relationship Banker
Associated Bank
07.2005 - 10.2009
Associate of Science - Business Administration And Management
Southern University At Shreveport