Quntilla Gorman
Hammond
Summary
Dependable general worker with a strong track record of efficiently completing tasks across diverse environments. Proficient in manual labor, equipment operation, and customer service, ensuring effective communication and organization. Committed to safety and maintaining a clean workspace while adapting to various challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cook
Annette's Restaurant
Hammond
02.2024 - 10.2025
- Prepared ingredients according to daily menu requirements and specifications.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Assisted in plating dishes to ensure presentation met restaurant standards.
- Maintained cleanliness and organization of the kitchen area throughout shifts.
- Collaborated with team members to streamline food service during peak hours.
- Followed food safety guidelines for storage and handling of ingredients.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Distributed food to service staff for prompt delivery to customers.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Driver
Door Dash
Hammond
01.2020 - 09.2025
- Delivered food orders promptly and accurately to customers' locations.
- Navigated efficiently using GPS and delivery apps for optimal routes.
- Communicated effectively with customers regarding order status and delivery times.
- Managed time effectively to meet tight delivery schedules consistently.
- Ensured vehicle cleanliness and maintenance for safe operations.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Secured merchandise, avoiding damage during transportation.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Saved fuel by leveraging GPS to identify faster routes.
Custodian
Microtel inn & suites
Ponchatoula
01.2022 - 01.2024
- Maintained cleanliness in guest rooms and common areas throughout the hotel.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Replenished supplies such as toiletries and linens for guest convenience.
- Disposed of waste and recyclables according to hotel environmental policies.
- Collaborated with staff to ensure timely room turnovers for incoming guests.
- Inspected facilities for maintenance needs and reported issues promptly.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Adhering strictly to health and safety regulations while performing duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Discarded cardboard boxes and trash in compactors and balers.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
Food Service Worker
Mac Donald's Restaurant
Hammond
03.2019 - 07.2022
- Operated kitchen equipment to cook and assemble menu items efficiently.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Monitored inventory levels, restocking supplies as needed during busy hours.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled cash transactions accurately at the front counter register.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Utilized point-of-sale systems for taking orders from customers.
- Replenished condiments at customer tables as needed.
- Maintained accurate records of sales transactions for end-of-day reports.
- Collaborated with team to deliver timely service of items.
Caregiver
Private Duty Home Care
Hammond
01.2015 - 10.2018
- Assisted clients with daily living activities and personal care needs.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications following prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Documented client progress and care activities in daily logs accurately.
- Communicated effectively with families to discuss client needs and preferences.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Followed care plan and directions to administer medications.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Cashier
SUBWAY®Restaurants
Baton Rouge
02.2011 - 01.2017
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers in menu selection and provided product information.
- Handled cash, credit, and debit transactions with attention to detail.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed inventory levels by restocking supplies as needed throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Crew Member
Piccadilly Cafeteria
Hammond
03.2005 - 12.2010
- Provided friendly customer service in a fast-paced cafeteria environment.
- Prepared and served food items following health and safety guidelines.
- Maintained cleanliness of dining area and kitchen to ensure a pleasant atmosphere.
- Assisted team members during busy shifts to enhance workflow efficiency.
- Collaborated with coworkers to create a positive dining experience for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Directed patrons to restrooms and other amenities within facility.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO10-2026
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL05-2012
Medical Assistant - Health And Wellness
Camelot College
Baton Rouge, LA12-2010
Skills
- Customer service
- Time management
- Team collaboration
- Food safety
- Medical terminology
- Inventory management
- Communication skills
- Company standards
- Valid Driver's license
- Cleaning
- Plate presentation
- Cleaning and sanitizing
- Reliability and punctuality,
- Table setting
- Hospitality service expertise
- Leadership qualities
- Integrity and honesty
- Interactive communication skill
- Influencing skill
- Workplace efficiency handling
- Telephone etiquette
- Problem-solving
- Multitasking and organization
- Assertiveness
- Verbal and written communication
- Self-discipline
- Creativity and innovation
- Health code compliance
- Taking orders
- Safety awareness
- Attention to detail
- Cash handling
- Clear communication
- Safety
- Multitasking and organization
- Healthcare knowledge
Certification
OSHA -10 General Industry Safety and Health
Accomplishments
HIPPA Essential for Healthcare Professional
Timeline
Cook
Annette's Restaurant
02.2024 - 10.2025
Custodian
Microtel inn & suites
01.2022 - 01.2024
Driver
Door Dash
01.2020 - 09.2025
Food Service Worker
Mac Donald's Restaurant
03.2019 - 07.2022
Caregiver
Private Duty Home Care
01.2015 - 10.2018
Cashier
SUBWAY®Restaurants
02.2011 - 01.2017
Crew Member
Piccadilly Cafeteria
03.2005 - 12.2010
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Healthcare Management
Ultimate Medical Academy
Medical Assistant - Health And Wellness
Camelot College