Ross Ledoux
Carencro,LA
Summary
Dynamic Automotive Service Advisor with a strong work ethic and proven sales proficiency at Sterling Automotive Group. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses relationship with customers.
Currently, looking to grow with a company that has high ethical standards. This would include valuing employees, customers, and family with a common goal to provide customers with a quality experience. This passion stems from growing up working in my family meat market and restaurant with these shared values.
Hardworking employee and enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Additionally, my early career consisted of working in the oil field as a Level II NDE Technician solidifying my passion to cater to customers wants and needs even in the unforgiving oilfield.
Overview
9
9
years of professional experience
Work History
Automotive Service Advisor
Sterling Automotive Group
03.2024 - Current
- Consult/communicate with customers to identify their needs
- Translate needs to service technicians whether it be maintenance or repair need.
- Ensure an accurate diagnosis and timely repair
- Prepare cost estimates
- Provide updates on service progress
- Upsell relevant services
- Maintain service records/documentation
- Process payments
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Sales Rep, Social Media Manager, Service Advisor
Courvelle Toyota
05.2017 - 01.2024
Sales Representative
- Consulted with customers to provide an excellent buying experience by walking them through the sales process
- Tailored the sales processes to their needs by using active listening
- Recommended models to fit customer needs
- Presented pricing, financing, and lease options
- Negotiated terms/ purchase agreements,
- Coordinated trade-in evaluations and appraisals. This included staying up to date on product knowledge (features, specs, incentives, warranties).
- Closing the sale and making follow-up calls/ e-mails to maintain relationships and provide a full-service quality experience.
Social Media Manager
- Created posts, videos, and stories to engage customers
- Planned and maintained daily/holiday posts
- Identified target audiences across all platforms and tailored content towards them
- Managed daily activities likes, comments, messages, and shares.
- Responsible for monthly reports to leadership of social media following
Service Advisor
- Consult/communicate with customers to identify their needs
- Translate needs to service technicians whether it be maintenance or repair need.
- Ensure an accurate diagnosis and timely repair
- Prepare cost estimates
- Provide updates on service progress
- Upsell relevant services
- Maintain service records/documentation
- Process payments
Education
High School Diploma -
New Hope Christian Academy
Opelousas, LA05.2010
Skills
- Multitasking and Organization
- Strong work ethic
- Conflict/Complaint resolution
- Tailoring service suggestions
- Process optimization
- Customer retention/relationship management
- Streamlining work order processes
- Attention to detail
- Sales proficiency
Timeline
Automotive Service Advisor
Sterling Automotive Group
03.2024 - Current
Sales Rep, Social Media Manager, Service Advisor
Courvelle Toyota
05.2017 - 01.2024
High School Diploma -
New Hope Christian Academy