Rabecca Burke
Covington
Summary
Just a momma getting back into the workforce after raising babies with expertise in project coordination, customer relations, and effective communication. I'm driven, easy to work with, and have a positive personality.
I have a great willingness to learn, and excellent communication skills. I'm ready to tackle new challenges with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Project Manager
JP Huff Construction
Covington, LA
01.2022 - 02.2023
- Coordinated project schedules and timelines to ensure on-time completion.
- Oversaw daily operations, managing resources and materials for construction projects.
- Collaborated with subcontractors to maintain quality standards and resolve issues.
- Monitored budgets, ensuring to stay within them.
- Built and maintained a good rapport with vendors, sub contractors, and clients.
- Conducted site inspections to assess progress and identify areas for improvement.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Criminal Records Clerk
St Tammany Parish Sheriffs Dept
Covington, LA
03.2019 - 03.2022
- Processed requests for criminal history checks using integrated case management systems.
- Collaborated with law enforcement officials to ensure timely updates of records and data accuracy.
- Ensured timely processing of background checks for employment and licensing purposes by efficiently managing requests within specified deadlines.
- Maintained strict confidentiality while handling sensitive information, protecting individual privacy and adhering to legal guidelines.
- Demonstrated strong attention to detail when entering data into various computer systems, minimizing discrepancies between hard copy files and electronic databases.
911 Dispatcher/911 Call Taker
St Tammany Parish Sheriffs Dept
Lacombe, LA
03.2018 - 03.2019
- Coordinated with law enforcement and emergency services to ensure rapid response to incidents.
- Utilized CAD systems for dispatching units and tracking real-time status updates.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Managed high-volume emergency calls, ensuring accurate information gathering and dispatching to appropriate units.
Restaurant Manager
Abita Springs Cafe
Abita Springs, LA
04.2013 - 03.2018
- Oversaw daily operations, ensuring efficient service.
- Trained and mentored staff.
- Developed and implemented strategies to enhance customer satisfaction and repeat business.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Education
High School Diploma -
Slidell High School
Slidell, LASkills
- Project management
- Microsoft office expert
- Verbal and written communication
- Staff management
- Customer relations
- Processes and procedures
- Client rapport
- Permit processing
- Planning and scheduling
Timeline
Project Manager
JP Huff Construction
01.2022 - 02.2023
Criminal Records Clerk
St Tammany Parish Sheriffs Dept
03.2019 - 03.2022
911 Dispatcher/911 Call Taker
St Tammany Parish Sheriffs Dept
03.2018 - 03.2019
Restaurant Manager
Abita Springs Cafe
04.2013 - 03.2018
High School Diploma -
Slidell High School