Rachel Collier

Assist the elderly with everyday living, Assign daily duties to certified nursing assistance.

• Established a clean and orderly living space by maintaining regular housekeeping tasks and organizing clutter.
• Maintained a healthy living environment by addressing any necessary repairs or maintenance promptly, collaborating with service providers when necessary.
• Supported elderly family members with medication management, scheduling doctor appointments, and arranging transportation as needed.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Addressed customer account discrepancies and concerns.
• Delivered prompt service to prioritize customer needs.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.