
General Manager with extensive experience in staff development and operational efficiency. Proven track record in enhancing team performance and achieving high levels of customer satisfaction across various venues. Strong communication and problem-solving skills drive successful outcomes.
Directed multi-venue food and beverage operations for three restaurants and two bars, achieving profitability and service excellence.
Developed front-of-house team of 70 to improve guest experiences and operational performance.
Managed daily logistics, including scheduling, payroll, vendor relations, and inventory for efficient service delivery.
Orchestrated logistics for weddings and corporate events, ensuring seamless execution for up to 1,000 guests.
Established standard operating procedures to ensure operational consistency across all venues.
Integrated point-of-sale systems to enhance transaction efficiency within food and beverage operations.
Resolved customer complaints promptly to maintain positive dining experiences and uphold reputation.
Trained employees on policies and procedures to reinforce high quality standards.