Rachelle Vicks
Harvey
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. A highly motivated professional eager to lend combined knowledge and skills to enhance performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CARE MANAGEMENT PROFESSIONAL
Centerwell Senior Primary Care
07.2021 - Current
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Met deadlines while maintaining high-quality deliverables.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Participated in ongoing training to enhance own job skills and knowledge.
CARE COORDINATOR
Heal Primary Care In Home
07.2021 - 02.2022
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged in advocacy efforts on behalf of clients whenever necessary.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Championed quality care initiatives through regular staff meetings, ongoing professional development opportunities, and sharing best practices with team members.
- Provided education on available community resources to empower clients to make informed decisions about their own health care.
- Assessed psychosocial needs of patients, families, caregivers including mental health issues, financial concerns, legal matters.
CARE COORDINATOR- HEDIS
Ochsner Clinic Foundation
01.2018 - 07.2021
- Coordinate patients care with outreach, scheduling appointments and gathering data adding it in EMR
- Updating patients care accordingly and meeting with patients Primary Care Physicians to assist with the guidelines.
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Coordinated patient care plans to enhance overall health outcomes.
- Developed and implemented strategies to improve patient satisfaction scores.
- Maintained accurate records of all activities related to care coordination services provided.
- Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices.
- Provided education on available community resources to empower clients to make informed decisions about their own health care.
- Monitored progress towards established goals on an ongoing basis and made necessary modifications as indicated.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
MEDICAL ASSISTANT, INTERNAL MEDICINE LEAD
Ochsner Clinic Foundation
01.2014 - 01.2018
- Provided administrative support to physicians and staff members within a busy internal medicine practice.
- Processed insurance claims accurately using appropriate documentation techniques.
- Performed patient intake procedures, including recording vital signs, updating medical histories and administering injections.
- Trained new employees on front office operations such as check-in and check-out processes and billing procedures.
- Conducted basic laboratory tests such as urinalysis, blood glucose monitoring, EKG's and spirometry testing.
- Developed strong relationships with patients through compassionate communication practices.
- Educated patients on preventive care measures such as diet and exercise plans to promote healthy lifestyles.
- Maintained accurate records of patient visits, treatments administered and diagnostic results in accordance with HIPAA guidelines.
- Performed data entry duties related to patient information management within an EHR system.
LEAD MEDICAL OFFICE ASSISTANT
Tulane Medical Center
08.2007 - 01.2014
- Assisted with onboarding process for new medical staff members by coordinating orientation activities.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Prepared new patient charts by charting and copying and completing medical documents.
- Developed effective strategies for managing workflow within the office setting.
- Possessed strong knowledge of medical terminology, coding procedures and documentation requirements.
- Displayed excellent problem-solving skills when dealing with difficult situations or challenging customers.
- Demonstrated excellence in providing quality customer service by addressing concerns promptly and courteously.
- Proven ability to effectively manage multiple tasks simultaneously while meeting deadlines.
- Maintained the highest standards of professionalism when interacting with patients, families or visitors.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Participated in ongoing training to enhance own job skills and knowledge.
Education
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
Bryman College
01.2001
Skills
- Office management
- HEDIS/ Stars
- Preceptor Medical Assistant Trainer
- EMR
- Scheduling
- Medical Records
- Patient Care
- Resource coordination
- Performance Metrics
- Teamwork and Collaboration
Certification
- CPR/AED, 08/01/18
- Certified Nursing Assistant (CNA)
- Certified Clinical Medical Assistant (CCMA)
Timeline
CARE MANAGEMENT PROFESSIONAL
Centerwell Senior Primary Care
07.2021 - Current
CARE COORDINATOR
Heal Primary Care In Home
07.2021 - 02.2022
CARE COORDINATOR- HEDIS
Ochsner Clinic Foundation
01.2018 - 07.2021
MEDICAL ASSISTANT, INTERNAL MEDICINE LEAD
Ochsner Clinic Foundation
01.2014 - 01.2018
LEAD MEDICAL OFFICE ASSISTANT
Tulane Medical Center
08.2007 - 01.2014
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
Bryman College