Rae' Williamson
Belle Chasse
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Surgery Coordinator
Ochsner Medical Center
06.2025 - Current
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Documented and collected patient data in Epic to maintain accuracy and security.
- Communicated with patients on phone and in person to enter and update medical history in database.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries
- Arranged pre-operative and post-operative appointments for surgical patients.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Administration Supervisor
Tulane Cancer Center
08.2022 - 01.2024
- Maintained personnel records and updated internal databases to support document management.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Coordinator Patient Navigator
Tulane Institute of Sports Medicine
05.2020 - 08.2022
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Educated patients on insurance and healthcare plans.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Authorization Specialist
Tulane Hospital and Clinic
02.2018 - 05.2020
- Resolved discrepancies with patient insurance to verify eligibility.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
Registrar
Tulane Cancer Center
06.2017 - 02.2018
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Front Desk Supervisor
TownePlace Suites by Marriott
08.2016 - 01.2017
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Scheduled and assigned daily work and activities for team members.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
St. James High
Vacherie, LASkills
- HIPAA compliance
- Insurance verification
- Cost advising
- Surgical log maintenance
- Patient counseling
- OR time blocking
- Office administration
- Scheduling expertise
- Insurance pre-certification
- Procedure preparation
- Medical coding
- Organizational leadership
- Document management
- Budget administration
- Scheduling coordination
- Human resources
- Medical terminology proficiency
- Documentation management
- Medical billing
- Appointment coordination
- Complaint resolution
- Service standard compliance
- Microsoft office
- Guest relations
- Reservation management
- Professional appearance
- Housekeeping coordination
- Room availability
- Property management systems
- Room booking
- Nightly audits
- Revenue management
Timeline
Surgery Coordinator
Ochsner Medical Center
06.2025 - Current
Administration Supervisor
Tulane Cancer Center
08.2022 - 01.2024
Coordinator Patient Navigator
Tulane Institute of Sports Medicine
05.2020 - 08.2022
Authorization Specialist
Tulane Hospital and Clinic
02.2018 - 05.2020
Registrar
Tulane Cancer Center
06.2017 - 02.2018
Front Desk Supervisor
TownePlace Suites by Marriott
08.2016 - 01.2017
St. James High
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