Raegan Mack
Maurepas
Summary
Experienced with delivering superior customer service and ensuring guest satisfaction in a fast-paced dining environment. Skilled in training and mentoring new servers, insuring they understand company policies, expectations, and customer service standards. Currently pursuing a degree in Business Administration, bringing a strong foundation in business practices and organizational skills. With experience in online retail selling. Bringing marketing, creativity, and demonstrating entrepreneurial spirit. Utilizes strong interpersonal skills to communicate effectively with team members and management. Knowledge of managing multiple tasks simultaneously to maintain smooth and efficient operations. Passionate about community involvement with a proven history of volunteering and making a positive impact. Eager to grow experience and learn new skills in a professional environment.
Overview
11
11
years of professional experience
Work History
Restaurant Waitress
Sarita's Grill and Cantina
08.2023 - Current
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as restocking inventory, and maintaining a clean and organized servers station and dining area.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Operated Toast POS systems to cash out customer checks and complete order transactions.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
- Maintained/created a positive work environment not only for customers but co-workers.
- Provided hands on training to new servers, focusing on efficient service, upselling techniques, and conflict resolutions.
- Ensured trainees were comfortable using the POS system.
Online Seller
Etsy Shop
01.2023 - 07.2023
- Managed budget effectively by tracking expenses closely, minimizing costs while maximizing profits.
- Enhanced customer satisfaction with prompt order processing and exceptional communication skills.
- Proactively sought out feedback from customers to further improve overall shop performance and customer satisfaction levels.
- Regularly updated Etsy shop policies and procedures in accordance with platform guidelines, ensuring compliance and avoiding potential issues.
- Established efficient shipping processes that ensured timely delivery of orders without compromising product quality.
- Provided exceptional customer support by addressing inquiries quickly and professionally, resulting in positive reviews and repeat business.
- Designed unique and eye-catching product packaging to create a memorable unboxing experience for customers.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Created clear, precise and properly detailed product and service information on company website.
Volunteer
St. Joseph's Catholic Church
08.2014 - 05.2018
- Assisted with special events or programs.
- Helped people in need during a flood in 2016.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Encouraged donations by supporting community fundraising events and campaigns.
- Tracked volunteer hours in spreadsheets.
- Volunteered with Vacation Bible School.
Education
BBA - Business Administration
Southeastern Louisiana University
Hammond, LA05.2025
Skills
- Customer service
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Office
- Working under pressure
- Working in fast paced environment
- Communication skills
Timeline
Restaurant Waitress
Sarita's Grill and Cantina
08.2023 - Current
Online Seller
Etsy Shop
01.2023 - 07.2023
Volunteer
St. Joseph's Catholic Church
08.2014 - 05.2018
BBA - Business Administration
Southeastern Louisiana University
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