Ragan Worthington
Grand Cane,LA
Summary
Dynamic Elite Field Service Technician with Xylem Inc., recognized for enhancing customer satisfaction through exceptional service quality and proactive maintenance strategies. Skilled in electrical systems and troubleshooting, I effectively trained teams, streamlined operations, and consistently exceeded performance targets, fostering strong client relationships and ensuring compliance with safety standards.
Knowledgeable with extensive hands-on experience in troubleshooting, repairing, and maintaining complex equipment. Adept at managing field operations and ensuring timely service delivery, resulting in improved equipment performance and reduced downtime. Demonstrated ability to utilize advanced diagnostic tools and foster strong client relationships.
Overview
14
14
years of professional experience
Work History
Elite/Lead Field Service Technician
Xylem Inc.
06.2022 - Current
- Led installation and maintenance of water and wastewater treatment systems.
- Trained and mentored junior technicians on troubleshooting techniques and safety protocols.
- Streamlined service processes, reducing response times for customer support requests.
- Conducted regular site inspections to ensure compliance with safety regulations and standards.
- Collaborated with engineering teams to implement system upgrades and enhancements.
- Analyzed service data to identify trends, driving proactive maintenance strategies across installations.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Developed strong relationships with clients by providing exceptional customer service and support.
- Consistently met deadlines for repairs and maintenance, ensuring minimal downtime for clients.
- Consistently exceeded performance targets set by management regarding quality assurance metrics.
- Increased team efficiency through clear communication and regular training of junior technicians.
- Ensured safety compliance in all work activities, minimizing risk of accidents or injuries on the job site.
- Troubleshot complex technical issues effectively using comprehensive analytical skills.
- Provided detailed documentation of completed tasks, facilitating accurate record-keeping for future reference.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
Field Service Representative
GE Water & Process Technologies
07.2011 - 06.2022
- Conducted on-site water treatment system installations and maintenance, ensuring compliance with industry standards.
- Provided technical support to clients, resolving issues efficiently to enhance customer satisfaction.
- Collaborated with cross-functional teams to develop and implement process improvements in service delivery.
- Trained junior technicians on equipment operation and safety protocols to improve team performance.
- Analyzed customer feedback to identify trends and recommend solutions for service enhancement.
- Developed comprehensive reports detailing service activities, contributing to strategic planning discussions.
- Led initiatives for quality control, driving operational excellence in water treatment processes.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
- Developed lasting relationships with clients through excellent communication and professionalism.
- Improved team performance through regular feedback and performance evaluations.
- Increased overall productivity, implementing comprehensive training programs for new hires.
- Assisted engineering teams in refining product designs based on observations from the field installations or servicing experiences.
- Collaborated with cross-functional teams to resolve complex technical issues effectively.
- Enhanced customer satisfaction by providing timely and efficient field service support.
- Delivered high-quality services consistently, maintaining client trust and fostering repeat business.
- Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
- Reduced equipment downtime with proactive maintenance and troubleshooting efforts.
- Increased efficiency of field operations by leveraging mobile technology for real-time data access and reporting capabilities.
- Achieved high customer satisfaction scores, consistently receiving positive feedback for service quality.
- Adapted quickly to new technologies, ensuring company remained competitive in offering cutting-edge solutions.
Education
No Degree - RO Membrane Technology
Avista Enhanced RO Training
Carlsbad, CA06-2023
No Degree - Water Process
Granite Field Services
Baytown, TX06-2012
High School Diploma -
North Desoto
Stonewall, LA05-2006
Skills
- Field repairs
- Electrical systems
- Teamwork and coordination
- Customer service
- Problem-solving
- Troubleshooting and repair
- Service quality
- Verbal and written communication
- Training and mentoring
- Device installation
Timeline
Elite/Lead Field Service Technician
Xylem Inc.
06.2022 - Current
Field Service Representative
GE Water & Process Technologies
07.2011 - 06.2022
No Degree - RO Membrane Technology
Avista Enhanced RO Training
No Degree - Water Process
Granite Field Services
High School Diploma -
North Desoto
2025 Xylem Champions Circle
I was nominated in 2025 along with a select few for going above and beyond into Xylems Champion circle. We were flown to Puerto Rico and put on stage to meet with the VP and CEO. It was a amazing experience.