Raheem Voss
Kenner
Summary
Dedicated Service Technician and Advisor with proven abilities in customer service, safety procedures, and technical troubleshooting. Committed to enhancing operational efficiency and team collaboration in service environments.
Overview
10
10
years of professional experience
Work History
Service Technician
Atmos Energy
Metairie, LA
11.2023 - Current
- Diagnosed and repaired gas distribution systems to ensure safety and reliability.
- Conducted routine maintenance on equipment, enhancing operational efficiency and performance.
- Trained junior technicians on safety protocols and repair techniques, fostering a culture of safety.
- Led emergency response efforts during outages, coordinating with local authorities for swift resolution.
- Analyzed service requests to streamline response times and optimize resource allocation.
- Enhanced customer satisfaction by providing timely updates and thorough explanations on service processes.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving gas related issues
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
Service Advisor
Nissan Motor Corporation
New Orleans, LA
08.2020 - 10.2023
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments to optimize technician workflow and reduce wait times.
- Maintained detailed records of customer interactions and service history for accurate follow-up.
- Collaborated with technicians to ensure timely completion of repairs and services.
- Educated customers on vehicle maintenance, enhancing overall satisfaction and loyalty.
- Mentored junior advisors in best practices for customer engagement and problem resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Service Advisor
Ford
Kenner, LA
04.2016 - 08.2020
- Analyzed service department processes to identify areas for efficiency improvements.
- Implemented new software tools to streamline appointment scheduling and communication with clients.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
High School Diploma -
Delgado Community College
New Orleans, LA06-2026
High School Diploma -
Bonnebel
Kenner, LA04-2013
Skills
Skills
Ability to lift and use power tools
Ability to perform physically
Ability to smell odors
Codes of Conduct
Communication Presentations
Computer Literacy
Customer Service
Damage Prevention
Data Entry
Documentations
Geographic Information Systems (GIS)
Group Presentations
Health And Safety (H&S) Training
Meter Reading
Meter Reading Software
Natural Gas
Physical Abilities
PowerPoint Presentations
Presentations
Preventive Maintenance
Public Presentations
Public Speaking
Safety Documentation
Safety Procedures
Safe Work Practices
Service Orders
Workday Software
Accomplishments
I have become the vice president of the safety team leaders. I have become a Sr. Service Technician within my first two years on the job. I have organized and put together an employer basketball tournament in the Louisiana division that has been going active for the past two years and is still active. I also volunteer in the community through Atmos and in the community.
Timeline
Service Technician
Atmos Energy
11.2023 - Current
Service Advisor
Nissan Motor Corporation
08.2020 - 10.2023
Service Advisor
Ford
04.2016 - 08.2020
High School Diploma -
Delgado Community College
High School Diploma -
Bonnebel