Ramsey Street
St. Martinville
Summary
Adept at enhancing operational efficiency and team productivity, I spearheaded initiatives at Evangeline Seven that significantly improved customer satisfaction and streamlined office procedures. My expertise in office management and exceptional customer service skills led to a more dynamic, cost-effective work environment, achieving a notable increase in service quality and operational excellence.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
3
3
years of professional experience
Work History
Office Manager
Evangeline Seven
09.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Accounting and handling in dealing with the steady flow of customer activity throughout a daily work basis
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Breaux Bridge Highschool
Breaux Bridge, LA05-2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Billing
- Clear oral/written communication
- Administrative support
- Document management
- Relationship building
- Inventory control
- Employee supervision
- Conflict management
- Supply management
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Team supervision
- Documentation expertise
- Contract administration
- Technical support
- Performance improvement
Languages
English
Native or Bilingual
Timeline
Office Manager
Evangeline Seven
09.2021 - Current
High School Diploma -
Breaux Bridge Highschool
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