Ra'Naisha Patin
Opelousas
Summary
Dedicated and experienced medical field worker skilled in patient scheduling, insurance verification, and appointment management and much more. Committed to enhancing patient relations and ensuring HIPAA compliance. Wanting to utilize my skills and experience to be a great asset to team!
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Lafayette Arthritis & Endocrine Clinic
Lafayette, LA
07.2025 - Current
- Greet patients warmly, ensuring a welcoming environment upon arrival/ and departure
- Serve as check-in & check-out for 70 plus patients daily
- Schedule appointments efficiently, optimizing provider availability and patient flow
- Manage patient records using EHR & ECW systems , ensuring accuracy and confidentiality
- Verify insurance eligibility & coverage prior to patient appointments, assist with patient referrals, and collect payments
- Ensured HIPPA guidelines and data integrity
- Answer phone calls addressing patient inquiries with professionalism and empathy
- Process incoming faxes and medical records requests
- Schedule , confirm and manage high volume appointments while optimizing providers calenders for efficiency
Chiropractic Assistant/Physical Therapy Tech
Barczyk Spine & Joint
Opelousas, LA
01.2022 - 05.2022
- Assisted in patient intake procedures, ensuring accurate documentation and efficient processing
- Supported chiropractors during patient examinations, facilitating smooth treatment sessions
- Performed ultrasounds, E-stem, and traction treatments on patients
- Instructed/monitored patients in therapeutic exercises and other ADLs
- Managed appointment scheduling using electronic health record systems to optimize clinic workflow
- Educated patients on treatment plans and wellness strategies, enhancing their understanding of care options
- Verified insurance and coverage for patients prior to appointments
- File important state documentation
- Facilitated communication with legal representatives to ensure timely updates for patients.
Call Center Representative Specialist
Elwood Staffing
Lafayette, LA
03.2021 - 09.2021
- Assisted customers with inquiries, providing accurate information and resolving issues effectively
- Managed high call volumes while maintaining quality service and customer satisfaction
- Documented customer interactions in CRM software, ensuring data accuracy and compliance
- Collaborated with team members to streamline processes and improve response times
- Responsible for meeting a daily inbound/outbound call quota
- Facilitated completion of patient surveys to enhance service quality and patient experience.
Medical Front Office Coordinator
Premier Healthcare Solutions
Opelousas, LA
01.2017 - 07.2019
- Coordinated patient scheduling, optimizing appointment flow to enhance office efficiency
- Managed patient check-in and check-out processes
- Implemented electronic health record (EHR) systems, improving document retrieval times and accuracy
- Trained new staff on front office procedures, fostering a collaborative team environment
- Developed patient communication strategies, enhancing engagement and satisfaction in service delivery
- Oversaw insurance verification processes, reducing claim rejections through meticulous records management
- Assist with answering phone calls
- Led weekly team meetings to discuss workflow improvements and address operational challenges proactively
- Manage inventory and oversee daily operations of office,etc
Certified Nursing Assistant
Opelousas General Health System
Opelousas, LA
02.2018 - 05.2019
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and organized patient care areas in compliance with health standards.
- Supported nursing team by preparing and documenting patient records accurately.
- Educated patients on health management and recovery processes effectively.
- Implemented infection control measures, improving overall patient safety within the facility.
Education
Associate of Science - Medical Laboratory Science
South Louisiana Community College
Lafayette, LA05-2024
High School Diploma -
North Central High School
Lebeau,La05-2016
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Information documentation
- Office administration
- Medical billing
- Patient relations
- Microsoft office
- Mail management
- Documentation
- Schedule coordination
Timeline
Front Desk Medical Receptionist
Lafayette Arthritis & Endocrine Clinic
07.2025 - Current
Chiropractic Assistant/Physical Therapy Tech
Barczyk Spine & Joint
01.2022 - 05.2022
Call Center Representative Specialist
Elwood Staffing
03.2021 - 09.2021
Certified Nursing Assistant
Opelousas General Health System
02.2018 - 05.2019
Medical Front Office Coordinator
Premier Healthcare Solutions
01.2017 - 07.2019
Associate of Science - Medical Laboratory Science
South Louisiana Community College
High School Diploma -
North Central High School