Randi Terry
Natchitoches
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes. Resourceful and results-driven, with a passion for growth and efficiency to meet the company’s needs. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable, with a good work ethic, and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
Work History
Direct Service Worker
Touch of Grace
Natchitoches
01.2024 - 03.2024
- Provided transportation services for clients as needed
- Ensured confidentiality of client information according to HIPAA guidelines at all times
- Supported clients by advocating for their rights and helping them become self-sufficient through goal setting strategies
- Developed and maintained working relationships with client
- Utilized effective communication techniques when interacting with client, family members
- Helped patients move in and out of beds, baths and wheelchairs
- Served clients regular balanced meals for breakfast, lunch and dinner
- Cleaned and organized client's living quarters to make living conditions more hospitable
- Established personal relationships with clients to maintain patient comfort and care
- Responded appropriately to physical, emotional and developmental needs of residents
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
- Drove motor vehicles to transport clients to physicians' offices or outings
- Provided clients with communication assistance, typing correspondence and obtaining information for them
Part-Time Manager
It's Fashion Metro
Natchitoches
09.2022 - 01.2024
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Assigned, prioritized, and delegated tasks and responsibility to employees
- Fostered positive relationships with clients through proactive communication tactics
- Collaborated with coworkers to develop and carry out processes
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted customers with product selection to ensure customer satisfaction
- Organized merchandise displays to promote higher levels of customer engagement
Junior Manager
Rainbow
Natchitoches
03.2021 - 01.2022
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and procedures related to personnel matters.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance on best practices for operational efficiency improvements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership by setting goals and objectives while demonstrating a commitment to excellence.
Personal Assistant
Serenity Massage & Bodyworks
Natchitoches
06.2016 - 08.2019
- Answered calls and emails from clients and delivered messages on behalf of executives
- Scheduled appointments with clients
- Ran errands and picked up goods to meet staff needs
- Answered phone calls, emails and responded promptly to inquiries from customers and vendors
- Prioritized tasks, keeping diligent track of appointments
- Followed up with clients to confirm appointments
- Created invoices and receipts for clients in accordance with company policies and procedures
- Addressed customer requests and queries and provided solutions to common problems
Education
High School Diploma -
Natchitoches Central High School
Natchitoches, LA05-2016
Skills
- Conflict resolution
- Compassionate care
- Empathy and understanding
- Record keeping
- Active listening
- Organizational skills
- Adaptability
- First aid knowledge
- Personal care assistance
- Time management
References
- Monica Reyna, Serenity Massage & Bodyworks, Owner Mentor, (318) 581-5770, monicareyna_t@hotmail.com
- Cheryl Beaudion, Populus Financial, Financial Store Manager Mentor, (281) 714-8790, Lynnbeaudion@icloud.com
Timeline
Direct Service Worker
Touch of Grace
01.2024 - 03.2024
Part-Time Manager
It's Fashion Metro
09.2022 - 01.2024
Junior Manager
Rainbow
03.2021 - 01.2022
Personal Assistant
Serenity Massage & Bodyworks
06.2016 - 08.2019
High School Diploma -
Natchitoches Central High School
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