RaNiya Mcwilson
Shreveport
Summary
Training supervisor with extensive experience at Biolife Plasma Services, specializing in the development of effective onboarding programs that boost employee performance. Proficient in Microsoft Office Suite and adept at creative problem-solving, driving strategic learning initiatives that enhance engagement and compliance. Committed to preparing a skilled workforce capable of achieving excellence.
Overview
4
4
years of professional experience
Work History
Training Supervisor
Biolife Plasma Services
Bossier City
2025.01 - Current
- onboarding and training programs for new hires across multiple departments
- Develop and maintained training materials, manuals, and SOPs to ensure consistency and clarity
- Monitor employee performance during training and provide actionable feedback to leadership
- Facilitate workshops and team development sessions to promote skill advancement and workplace engagement
- Collaborate with management to identify training gaps and implement strategic learning initiatives
- Ensure compliance with company policies and regulatory guidelines during the training process
Training Lead
Biolife Plasma Services
Bossier City
2024.06 - 2025.01
- Developed training programs for new hire onboarding at Biolife Plasma Services.
- Collaborated with management to identify training needs and skill gaps among employees.
- Created instructional materials to support diverse learning styles in the training process.
Customer Service Representative
TTEC
2022.07 - 2024.12
- OptumRX Pharmacy Help desk, Received inbound calls from Pharmacies, doctors offices , and hospitals to assist with the daily needs of medication
- Performed overrides and coding for medication
- Transferred calls to the appropriate department.
Medical Historian
Biolife Plasma Services
Bossier City
2024.01 - 2024.06
- Maintained accurate records of donor health information and eligibility.
- Collected and analyzed medical history data from plasma donors.
- Collaborated with medical staff to ensure compliance with health regulations.
Phlebotomy Technician
South-West Medical
Prescott
2023.10 - 2023.11
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Processed specimens to ensure accurate results.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Performed venipuncture and skin puncture on patients of all ages.
Business Management Consultant, Customer Service Representative
Fortuna
2021.10 - 2022.06
- Received inbound calls, and performed outbound calls to tenants and Landlords about the status of their application
- Performed customer requests and complaints in a efficient manner
- Multitasking skills to continue speaking to a customer while searching for information
- Ability to remain calm in stressful situations.
Education
Phlebotomy Technician -
South-West Medical Academy
Prescott, AR 718572023-10
High School Diploma -
Captain Shreve High School
Shreveport, LA 711052020-05
Skills
- SKILLS & ABILITIES
- Microsoft Office Suite
- Time Management
- Advanced Spreadsheets
- Quickbooks
- Scheduling
- Typing WPM
- Inbound and Outbound Calling
- Microsoft Excel
- Technical Support
- Appointment Scheduling
- Coordination and Teamwork
- First Aid and CPR
- Venipuncture
- HIPAA
- Specimen Preparation
- Patient Flow Management
- Patient Care
- Blood Collection
- Hemoglobin Testing
- Donor Screening
Timeline
Training Supervisor
Biolife Plasma Services
2025.01 - Current
Training Lead
Biolife Plasma Services
2024.06 - 2025.01
Medical Historian
Biolife Plasma Services
2024.01 - 2024.06
Phlebotomy Technician
South-West Medical
2023.10 - 2023.11
Customer Service Representative
TTEC
2022.07 - 2024.12
Business Management Consultant, Customer Service Representative
Fortuna
2021.10 - 2022.06
Phlebotomy Technician -
South-West Medical Academy
High School Diploma -
Captain Shreve High School