Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Johnson

Laplace

Summary

Accomplished Senior Operations Administrator with a proven track record at FedEx Ground, enhancing operational efficiency and customer satisfaction. Skilled in warehouse operations and team training, I excel in management and quality assurance, driving significant improvements in compliance and service delivery. My leadership fosters cross-functional collaboration, achieving operational excellence and fostering strong client relations.

Diligent Safety Technician with solid background in safety protocols and hazard prevention. Proven track record in identifying potential risks and implementing effective safety measures. Demonstrated ability to conduct thorough safety inspections and ensure compliance with regulations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Safety Attendant/Safety Technician

Onpoint Industrial Services
01.2023 - Current
  • Reduced accident rates by implementing effective safety protocols and procedures.
  • Kept record of entrants to confined space.
  • Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
  • Facilitated open communication channels between workers and management to address potential risks proactively.
  • Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
  • Monitored permitted space for worker safety and hazards.
  • Ensured compliance with OSHA regulations by maintaining accurate records and documentation.
  • Educated workers and enforced safety guidelines.

Owner/Manager

Stamp Dat Soul & Seafood Lounge
04.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business.
  • Managed financial aspects of the business, including budgeting and financial reporting.
  • Hired, trained, and managed a high-performance team of 12 employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended festivals and special events to showcase products, network with other businesses and attract new customers.
  • Currently operating a food truck with the ability to cater for companies and individual needs for parties, meetings and special events.

Senior Operations Administrator

FedEx Ground
03.2007 - Current
  • Resolve payroll discrepancies by collecting and analyzing information.
  • Facilitate compliance reports to maintain updated contact information for clients.
  • Collaborate with cross-functional teams to drive initiatives that improved overall company operations.
  • Recognize as an effective leader with impressive process improvement concepts and staff training and development capabilities.
  • Routinely relied upon by Senior Representative motivated to maintain customer satisfaction and contribute to company success.

Hotel Night Auditor

Embassy Suites by Hilton
12.2018 - 08.2023
  • Balanced hotel accounts and resolved discrepancies.
  • Set up and enter financial data into spreadsheets using Microsoft Excel.
  • Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
  • Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.

Education

No Degree - Business Administration and Management

Delgado Community College
New Orleans, LA

High School Diploma - undefined

Grace King High School
Metairie, LA
05.2003

Skills

  • Operational Excellence
  • Warehouse Operations
  • Customer Relations
  • Management
  • Operations Management
  • Task Delegation
  • Safety oversight
  • Team Training
  • Quality Assurance

Certification

Licensed - Bartender

8- Hour HAZWOPER Refresher (02/05/2025)

CSM- Construction Safety Manager (08/10/2024)

CSST- Construction Site Safety Technician (08/03/2024)

CSTS- Construction Safety Trained Supervisor(4/13/24)

Accident Prevention Planning (09/28/2022)

Principals of Leadership in Safety (06/20/2023)

Introduction to Safety Management (08/15/2024)

Emergency Management Coordinator (08/03/2023)

Trenching & Excavating Safety Competent Person (8/28/23)

Fundmentals of Accident Investigation (08/15/2023)

Fall Protection & Elevated Structure Safety Technician (07/17/2023)

Confined Space Entry Competent (09/03/2023)

30 Hour Safety Standards Course (10/18/2022)

NFPA 70E Arc Flash Training (05/082023)

OSHA 30

Timeline

Safety Attendant/Safety Technician

Onpoint Industrial Services
01.2023 - Current

Hotel Night Auditor

Embassy Suites by Hilton
12.2018 - 08.2023

Owner/Manager

Stamp Dat Soul & Seafood Lounge
04.2017 - Current

Senior Operations Administrator

FedEx Ground
03.2007 - Current

No Degree - Business Administration and Management

Delgado Community College

High School Diploma - undefined

Grace King High School

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Erica Johnson