Summary
Overview
Work History
Education
Skills
Timeline
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Raven Courville

Port Allen

Summary

Resourceful travel coordinator with a versatile background in customer service. Known for attention to detail and effective communication, contributing to improved client satisfaction and streamlined booking processes.

Overview

24
24
years of professional experience

Work History

Expedia Cruise Consult

Expedia Group
Mandeville
07.2024 - Current
  • Coordinated travel itineraries and accommodations, ensuring alignment with diverse client needs.
  • Utilized computer reservation systems to book airline tickets and hotel accommodations.
  • Provided customer service to clients via phone, email, and in-person meetings.
  • Resolved customer queries regarding booking processes and payment issues, enhancing overall client satisfaction.
  • Managed financial transactions related to travel bookings, including invoicing and payments.
  • Processed payments from clients via cash or credit cards.
  • Managed customer databases, maintaining accurate contact details for existing and potential customers.
  • Completed ongoing training with company and travel partners.

Studio Rouge

Self-employeed
New Roads
05.2002 - Current
  • Provided personalized haircuts and styling services to diverse clientele.
  • Maintained cleanliness and organization of workstations and tools.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.

Education

Travel Consultant -

Expedia Training
Mandeville, LA
02-2024

Cosmetology -

Cosmetology Training Center
Lafayette, LA
05-2002

High School Diploma -

Livonia High
Livonia, LA
05-2001

Skills

  • Travel coordination
  • Computer reservation systems
  • Customer relationship management
  • Booking resolution
  • Client consultation
  • Customer consultation
  • Sales and upselling
  • Appointment scheduling
  • Financial transaction processing
  • Budget management
  • Effective communication
  • Attention to detail
  • Time management
  • Problem solving
  • Active listening
  • Friendly communication
  • Hair coloring expertise
  • Advanced styling techniques
  • Product expertise
  • Client consultations
  • Salon management

Timeline

Expedia Cruise Consult

Expedia Group
07.2024 - Current

Studio Rouge

Self-employeed
05.2002 - Current

Travel Consultant -

Expedia Training

Cosmetology -

Cosmetology Training Center

High School Diploma -

Livonia High

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Raven Courville