Raven Thompson
Baton Rouge
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
3
3
years of professional experience
Work History
Insurance Representative
Progressive
05.2022 - 01.2025
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Inspected insured Type personal property to determine insurance risk, balancing client need against company parameters.
- Performed policy renewal and record retention.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
Education
Belaire High School
Remote 05.2022
Skills
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Goal-oriented mindset
- Data entry
- Resilience under pressure
- Auto insurance
- Policy renewals
- Policy analysis
- Health insurance
- Negotiation
- Presentation skills
Timeline
Insurance Representative
Progressive
05.2022 - 01.2025
Belaire High School
Similar Profiles
Elroy DouglasElroy Douglas
Claims Representative at ProgressiveClaims Representative at Progressive
Carla KieferCarla Kiefer
Administrative Assistant at ProgressiveAdministrative Assistant at Progressive
Jesse RubioJesse Rubio
National Catastrophic Response Team Auto Adjuster at ProgressiveNational Catastrophic Response Team Auto Adjuster at Progressive