Raven Wright
Mansura
Summary
Dedicated VIP Representative skilled in reservation management, ensuring accuracy and customer satisfaction. Proven ability to resolve issues effectively and communicate clearly, contributing to an exceptional guest experience.
Overview
8
8
years of professional experience
Work History
VIP Representative
Paragon Casino
Marksville
07.2021 - Current
- Managed reservations using computer software programs.
- Ensured all reservations were properly documented in the system.
- Managed online and phone reservations, ensuring accuracy and customer satisfaction.
- Answered phone calls and emails to make accurate reservations.
- Answered incoming calls from guests seeking to make or modify reservations.
- Processed reservations by entering relevant data into the system accurately and efficiently.
- Handled reservations over the phone accurately and efficiently.
- Verified customer information before making any bookings or reservations.
Cashier/Shelf Stocker
Carters Oshkosh
Baton Rouge
08.2019 - 02.2021
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and selections.
- Maintained a clean and organized checkout area consistently.
- Handled cash, credit, and gift card transactions accurately.
Cashier
Walgreens
Baton Rouge
12.2018 - 05.2019
- Processed customer transactions efficiently at high-volume retail environment.
- Managed cash register and handled cash, credit, and debit payments accurately.
- Assisted customers with product inquiries and provided exceptional service consistently.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Trained new cashiers on operational procedures and customer service standards effectively.
Manager
Family Dollar
Baton Rouge
12.2017 - 12.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Certificate - Certified Medical Assistant
Blue Cliff College
LA05-2015
License - Cosmetologist
Blue Cliff College
LA05-2012
High School Diploma - General Studies
Louisiana School for Agricultural Sciences
Hessmer, LA08-2006
Skills
- Reservation management
- Data entry
- Customer relationship management
- Software proficiency
- Conflict resolution
- Customer service
- Time management
- Effective communication
- Problem solving
- Training and development
- Exceptional communication
- Customer service expertise
Timeline
VIP Representative
Paragon Casino
07.2021 - Current
Cashier/Shelf Stocker
Carters Oshkosh
08.2019 - 02.2021
Cashier
Walgreens
12.2018 - 05.2019
Manager
Family Dollar
12.2017 - 12.2018
Certificate - Certified Medical Assistant
Blue Cliff College
License - Cosmetologist
Blue Cliff College
High School Diploma - General Studies
Louisiana School for Agricultural Sciences