- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Knitting and Crocheting
- DIY and Home Improvement
- Cooking
- Video Gaming
- Mindfulness Practices
- Animal Care
- Astrology
- Historical Exploration
RAYON NICHELLE HUNTER
Slidell
Summary
Adept at conflict resolution and customer service, I enhanced loyalty and satisfaction at Brightwheel by skillfully managing complaints and providing empathetic support. Leveraging critical thinking and data entry skills, I improved repeat business and team productivity, showcasing my ability to exceed employer expectations and build lasting customer relationships.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brightwheel
02.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
- Improved customer loyalty with personalized assistance, leading to increased repeat business and positive reviews.
Associate
Dollar General Market
08.2021 - 02.2023
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Associate
Amazon
05.2018 - 03.2021
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Woodlawn Highschool
Birmingham, AL06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Conflict resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Resolved product issue through consumer testing.
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Google Analytics Individual Qualification (IQ) – Google.
- IBM Watson Assistant for Business Essentials V2 Badge IBM.
- NICE inContact CXone Agent Certification – NICE inContact.
- Agile Scrum Master Certification – EXIN.
- Hootsuite Social Media Marketing Certification Hootsuite Media Inc.
Interests
Timeline
Customer Service Representative
Brightwheel
02.2023 - Current
Associate
Dollar General Market
08.2021 - 02.2023
Associate
Amazon
05.2018 - 03.2021
High School Diploma -
Woodlawn Highschool
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