Reagan Bourda
Saint Martinville
Summary
Direct service professional with proven track record of delivering compassionate care and support to individuals. Known for reliability and adaptability in meeting clients' needs. Skilled in communication and teamwork, consistently ensuring positive outcomes.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
Medical Advantage Care, LLC
05.2005 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Direct Service Worker
Home Instead Senior Care Home
04.2014 - Current
- Assisted disabled clients to support independence and well-being.
- Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Assisted with daily living activities, running errands, and household chores.
Direct Service Worker
Leading Home Health Care
05.2021 - 02.2024
- Assisted disabled clients to support independence and well-being.
- Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
- Assisted clients in accessing benefits and entitlements by providing guidance through the application process, advocating on their behalf when necessary.
Education
High School Diploma -
Saint Martinville Senior High School
Saint Martinville, LA05-1998
Skills
- Activities of daily living assistance
- Daily living activities
- Housekeeping tasks
- Medication monitoring
- First aid and safety
- Transportation
- Direct care
- ADL support
- CPR certification
- Vitals monitoring and documentation
Timeline
Direct Service Worker
Leading Home Health Care
05.2021 - 02.2024
Direct Service Worker
Home Instead Senior Care Home
04.2014 - Current
Administrative Assistant/Front Desk Receptionist
Medical Advantage Care, LLC
05.2005 - Current
High School Diploma -
Saint Martinville Senior High School
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