Reagan Jackson
Carencro
Summary
Dynamic server with extensive experience at Chimes Restaurant, excelling in customer satisfaction and team collaboration. Proven ability in process optimization and problem-solving, ensuring efficient service in high-pressure environments. Recognized for training new staff and enhancing operational efficiency, consistently delivering exceptional dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Chimes Restaurant
Baton Rouge
04.2025 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Managed table assignments and coordinated with kitchen staff for timely service.
- Processed customer orders accurately using restaurant POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled guest complaints professionally and sought resolution promptly.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
Server
Hooters Inc.
Denham Springs
11.2021 - 01.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Managed table assignments and coordinated with kitchen staff for timely service.
- Processed customer orders accurately using restaurant POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth restaurant operations.
- Handled guest complaints professionally and sought resolution promptly.
- Supported training of new servers in restaurant procedures and policies.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
Education
Bachelor of Science - Chemical Engineering
Louisiana State University
Baton Rouge, LA12-2026
Skills
- Project management
- Data analysis
- Process optimization
- Technical writing
- Problem solving
- Team collaboration
Affiliations
- Member of NSBE( National Society for Black Engineers
- Member of AICHE(American institute of Chemical Engineering)
Certification
CCPSF(Center for Chemical Process Safety) certified.
Beginner level coding in Excel Vba .
Timeline
Server
Chimes Restaurant
04.2025 - Current
Server
Hooters Inc.
11.2021 - 01.2025
Bachelor of Science - Chemical Engineering
Louisiana State University
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