Ashley Triplett
Baton Rouge
Summary
Experienced professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Store Support Associate
Home Depot
Baton Rouge, LA
03.2014 - 01.2026
- Guided customers through product selection process, improving their shopping experience.
- Trained new team members on company policies and customer service best practices.
- Maintained knowledge of current promotions and product offerings to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with product inquiries and complaints, ensuring positive shopping experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate inventory levels through regular stock checks and data entry into inventory management systems.
Customer Service Representative
Arise Virtual Solutions
Remote
12.2012 - 02.2014
- Received and processed inbound calls for customers, including gathering and confirming customer information, solving issues, addressing questions, providing customer service, attempting upsells, and following scripts
- Processed inbound calls manually in case of computer system failure; guaranteed quality or customer issues were escalated and resolved
- Handled stressful situations professionally while solving disputes or conflicts
- Reduced average call handling time
Education
High School Diploma -
Broadmoor High
Baton Rouge, LASkills
- Customer service
- Relationships and rapport
- Relationship building
- Effective communication
- Teamwork
- Problem-solving
- Active Learning
- Interpersonal Skills
- Analytical Thinking
- Goal-oriented mindset
- Proficient in all Microsoft software
- Able to type 67 wpm
Timeline
Store Support Associate
Home Depot
03.2014 - 01.2026
Customer Service Representative
Arise Virtual Solutions
12.2012 - 02.2014
High School Diploma -
Broadmoor High