Rebecca Alexander
Baton Rouge,LA
Summary
Experienced store manager with a successful track record in effectively managing retail operations and leading teams to achieve success. Recognized for expertise in optimizing store layouts and enhancing customer satisfaction through effective merchandising strategies. Proven ability in team leadership and building strong customer relationships.
Overview
9
9
years of professional experience
Work History
Training Store Manager
Sherwin-Williams Paint Store
09.2022 - Current
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
Store Manager
Sherwin-Williams Paint Store
05.2018 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
Branch Operations Manager
Sherwin-Williams Paint Store
03.2018 - 05.2018
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
Assistant Manager
Sherwin-Williams Paint Store
08.2016 - 03.2018
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Assisted with inventory control measures such as cycle counts and physical inventories.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Managment Trainee
Sherwin-Williams Paint Store
05.2016 - 08.2016
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
B.I.S. - Leadership Development, Sociology, Sport Studies
Louisiana State University
Baton Rouge, LA12.2012
Associate of Arts - General Education
Southwest Mississippi Community College
Summit, MS07.2010
Skills
- Adaptability and flexibility
- Staff training/development
- Customer engagement
- Customer relationship building
- Sales development
- Strong work ethic
Accomplishments
2021 Spectrum of Excellence (Presidents Club)
2020 Spectrum of Excellence (Presidents Club)
Timeline
Training Store Manager
Sherwin-Williams Paint Store
09.2022 - Current
Store Manager
Sherwin-Williams Paint Store
05.2018 - 09.2022
Branch Operations Manager
Sherwin-Williams Paint Store
03.2018 - 05.2018
Assistant Manager
Sherwin-Williams Paint Store
08.2016 - 03.2018
Managment Trainee
Sherwin-Williams Paint Store
05.2016 - 08.2016
B.I.S. - Leadership Development, Sociology, Sport Studies
Louisiana State University
Associate of Arts - General Education
Southwest Mississippi Community College
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