Summary
Overview
Work History
Education
Skills
Certificates Awards
Timeline
Generic

Rebecca Anderson

Shreveport

Summary

Dynamic Customer Service Representative with a proven track record at Intensive Specialty, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully improved satisfaction rates by implementing effective complaint resolution strategies, showcasing strong data entry skills and a commitment to quality service.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Intensive Specialty
8001 Youree Drive
02.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Discharge Specialist

Willis Knighton Hospital
8001 Youree Drive
10.2009 - 02.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Worked closely with Doctors to complete charts in a timely fashion.
  • Filed medical records once Doctors completed the charts.

Education

High School Diploma -

C.E. Byrd High School
1501 Line Avenue
05-1988

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certificates Awards

I received several Certificates for completing job task and working in a timely fashion. Helping Doctors patients etc.

Timeline

Customer Service Representative

Intensive Specialty
02.2022 - 03.2025

Discharge Specialist

Willis Knighton Hospital
10.2009 - 02.2023

High School Diploma -

C.E. Byrd High School

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Rebecca Anderson