Rebecca Chacon

• Contacted patients with an INR in goal range reading and went over questionnaire and provided clear instructions for warfarin dosing and next INR date.
• Followed up closely with patients to ensure they come in for an INR in a timely matter in order to stay in compliance with warfarin management.
• Coordinated care of warfarin patients with the clinic to ensure adherence to strict medication guidelines
• Answered incoming phone calls and addressed questions from patients and healthcare providers.
• Solved patient problems over the telephone by providing assistance with placing orders, scheduling INR lab appointments and navigating systems
• Reviewed and verified customer information and insurance provider information.
• Advocated for patients' compliance with medication guidelines.
• Maintained relationships with physicians.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Developed and implemented improvements to pharmacy organization system.
• Counseled customers on medications, appropriate dosage and potential side effects.

• Accurately receive, review, approve and/or forward medication refill renewal requests from pharmacies and patients for primary care and specialty clinics within the UCHealth corporation
• Complete chart review and protocol compliance with each prescription renewal request
• Coordinate with third-party insurance, clinical staff, and patients to effectively process prior authorization requests for medications within the prescribed timelines
• Compile clinical documentation for prior authorizations (ex: progress notes, labs, diagnoses codes, previously tried therapies, ASO criteria, doctor visits)
• Customer service, verbal and written communication, partnering, and problem- solving
• Excellent customer relations
• PC competencies including word processing and creating and maintaining Excel spreadsheets.

• Accurately pulled medications from the shelves and carousel for Pyxis replenishment and delivered them to the various patient care areas
• Dispensed and delivered patient medications to patients throughout the hospital
• Filled departmental requisitions and crash cart medication trays
• Maintained proper storage and security conditions for all drugs
• Labeled all products appropriately, including cautionary and auxiliary labels. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
• Efficiently answered multi-line phones and processed high volumes of order requests from nurses, doctors and pharmacists
• Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
• Accurately recorded compounded products and prepared appropriate labels
• Consistently performed tasks which required an immense attention to detail, including, but not limited to, non-sterile compounding, aseptic IV preparations, pre-package medication utilizing Talyst autopackager and Pyxis CII safe utilization and maintenance.
• Creating and maintaining the schedule for approximately 30 pharmacy technicians
• Training and development of new and current staff on a continual basis
• In my time at Denver Health, I had received six star awards in recognition for my hard work and dedication by my peers and supervisors.

• I was responsible for merchandising, shipping, receiving, inventory control, ordering, loss prevention, stocking incoming shipments, processing claims and physical inventory preparation.
• Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies.
• Training and professional development of new and current employees, hiring, firing, promotions, demotions, performance management, performance appraisals, delegation of duties and effective oversight to ensure completion of tasks.
• Chosen by district management to oversee temporary downsizing of a location in preparation for rebuilding of physical infrastructure. Consistently chosen by district management to temporarily fill the role of interim store manager as needed.
• Supervision of day to day pharmacy operations including but not limited to:
  Monitoring key performance indicator metrics, correctly analyze and utilize operating statements to determine our strengths and opportunities in order to plan strategically for optimal profit and sales growth, utilize scheduled vs. demand report to ensure a properly staffed pharmacy to minimize complaints and maximize sales and work flow. I also staffed in the pharmacy in the capacity
  of a pharmacy technician when the need arose.

As a Store Manager I was in charge of total store operations. In my tenure, I successfully led the store to consistently achieve 103% of the company's goal profit percentage. I was successful in achieving an average shrink percent of less than 3% (the corporate goal) and was able to remain under or at budget for payroll hours. In addition to the duties as listed for an Assistant Store Manager, I was also tasked with performance management and development of all store leadership, including the Pharmacy Manager. In my time in this role, I mentored and trained numerous employees. Two executive assistant managers that were under my tutelage went on to be promoted into the store manager position.