Rebecca Elliott

Processing routine banking transactions, providing customer service, and ensuring accuracy and compliance with financial regulations, while also promoting bank products and services.

Here's a more detailed breakdown of their responsibilities:

Core Banking Transactions:

Processing Deposits and Withdrawals: Accepting and processing cash deposits and withdrawals, ensuring accurate record-keeping.

Cashing Checks: Verifying and cashing checks for customers.

Loan Payments: Processing loan payments and ensuring accurate updates to customer accounts.

Issuing Savings Bonds: Assisting customers with the purchase and redemption of savings bonds.

Maintaining Cash Drawer: Ensuring the cash drawer is properly maintained, balanced, and secured.

Recording Transactions: Accurately recording all transactions in customer accounts.

Verifying Customer Identity: Ensuring the identity of customers before processing transactions.

Handling Foreign Currency Transactions: Assisting customers with foreign currency exchange and transactions.

Customer Service and Sales:

Greeting and Assisting Customers:

Providing friendly and efficient customer service, answering inquiries, and resolving issues.

Promoting Bank Products and Services:

Identifying opportunities to cross-sell and promote bank products and services to customers.

Providing Information:

Providing information about bank products, services, and procedures.

Handling Complaints:

Addressing customer complaints and concerns in a professional and empathetic manner.

Opening and Closing Accounts:

Assisting customers with opening and closing checking accounts, credit cards, and other accounts.

Compliance and Security:

Adhering to Banking Regulations: Ensuring compliance with banking regulations and internal policies and procedures.

Detecting Fraud: Being vigilant in identifying and reporting suspicious activities and potential fraud.

Verifying Financial Instruments: Verifying the authenticity of checks and other financial instruments.

Balancing Daily Transactions: Balancing daily transactions against the general ledger.

Preparing Reports: Preparing reports related to large cash transactions and suspicious activity.

• Answered phones. Assisted customer with payments questions in regards to billing. Insurance quotes, filing as well as assisting agents.

• Responibe for meeting with clients, ensuring ads ran with accuracy in newspapers. Handled all clients advertising needs. Understanding each customer needs. Answering any questions in regards to their accounts. Collection of payments from advertisers.