Rebecca Hoolahan
Baton Rouge
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Also experienced with applied behavior analysis techniques and client interaction. Utilizes data collection and intervention strategies to support client development. Knowledge of maintaining therapeutic environments and collaborating effectively with multidisciplinary teams.
Overview
8
8
years of professional experience
Work History
REGISTERED BEHAVIOR TECHNICIAN AND RECEPTIONIST
ASCENT BEHAVIORAL THERAPY CENTER
Baton Rouge, LA
01.2025 - Current
- Implemented individualized treatment plans for clients, enhancing behavioral outcomes and engagement.
- Collaborated with interdisciplinary teams to ensure consistency in therapy approaches and client care.
- Monitored client progress through data analysis, adjusting interventions as needed for optimal results.
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Developed and maintained filing system for confidential client information, enhancing data retrieval efficiency.
- Coordinated communication between departments, improving response times to customer inquiries.
BEHAVIOR ANALYST TECHNICIAN
BUTTERFLY EFFECTS
Baton Rouge, LA
12.2023 - 12.2024
- I work with children on the spectrum by providing individualized ABA therapy. My core responsibility is to communicate with parents and Board Certified Behavior Analysts (BCBAs) to execute a behavior plan with my clients.
- Daily tasks include following direct instructions from BCBAs, observing and documenting client behavior, compiling recorded data from various sources into electronic health records/practice management software.
RECEPTIONIST AND LEARNING ZONE SPECIALIST
KNOCK KNOCK CHILDREN'S MUSEUM
Baton Rouge, LA
02.2023 - 10.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collaborated with team members to create dynamic exhibits fostering interactive learning experiences.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
RECEPTIONIST AND CHILDCARE PROVIDER
BURN BOOT CAMP
08.2020 - 02.2023
- Oversaw purchases of memberships including sales, collecting customer information, and managing membership status.
- Managed front desk which included answering phone calls, checking in members, sales calls to upsell memberships, and handling merchandise inventory and sales.
- Provided childcare for the children of members, which included ensuring effective learning and play in a daycare setting. Maintained cleanliness of all facilities.
- Ensured the safety of children and practiced learning through play on-site.
CHILDCARE
PARKVIEW BAPTIST SCHOOL
08.2017 - 11.2019
- Provided afterschool care for elementary age children. I followed a daily schedule, communicated with parents, and maintained a safe environment for up to 25 children at a time.
- Facilitated one-on-one tutoring sessions to enhance student comprehension and retention.
- Collaborated with parents and educators to create supportive learning environments for students.
Education
Education -
SOUTHEASTERN LOUISIANA UNIVERSITY
Hammond, LA01.2022
High School Diploma -
PARKVIEW BAPTIST SCHOOL
Baton Rouge, LA05-2018
Skills
- Data entry and documentation
- Office management tasks
- Reception and Sales
- Time management
- Interpreting and executing plans from authority
- Customer service skills
- Childcare
- Applied behavior analysis
Timeline
REGISTERED BEHAVIOR TECHNICIAN AND RECEPTIONIST
ASCENT BEHAVIORAL THERAPY CENTER
01.2025 - Current
BEHAVIOR ANALYST TECHNICIAN
BUTTERFLY EFFECTS
12.2023 - 12.2024
RECEPTIONIST AND LEARNING ZONE SPECIALIST
KNOCK KNOCK CHILDREN'S MUSEUM
02.2023 - 10.2023
RECEPTIONIST AND CHILDCARE PROVIDER
BURN BOOT CAMP
08.2020 - 02.2023
CHILDCARE
PARKVIEW BAPTIST SCHOOL
08.2017 - 11.2019
Education -
SOUTHEASTERN LOUISIANA UNIVERSITY
High School Diploma -
PARKVIEW BAPTIST SCHOOL