Rebekah Blandino
Stonewall
Summary
Results-driven banking professional with expertise in customer service and sales. Proven ability to identify client needs and recommend appropriate financial products, leading to increased satisfaction and cross-selling success. Looking to leverage strengths in relationship building and team leadership to drive operational excellence.
Overview
9
9
years of professional experience
Work History
Relationship Banker II
Regions Bank
Shreveport, LA
06.2025 - Current
- Developed strong client relationships through personalized banking solutions and exceptional service.
- Guided clients in identifying financial needs and recommending appropriate products and services.
- Executed daily transactions accurately while maintaining compliance with banking regulations and policies.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Networked to identify potential new clients and expand geographic territories.
Bank Teller Supervisor
PNC Bank
Austin, TX
03.2023 - 06.2025
- Supervised daily operations of teller line, ensuring compliance with banking policies and procedures.
- Trained and mentored new tellers on customer service best practices and transaction accuracy.
- Monitored cash handling processes to prevent discrepancies and enhance operational efficiency.
- Implemented process improvements that streamlined transaction workflows, reducing customer wait times.
- Conducted regular performance evaluations for team members, providing constructive feedback and development plans.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring seamless service delivery.
- Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
- Examined tellers' reports of daily transactions for accuracy.
- Conducted financial due diligence on potential investments and acquisitions.
Teller
Barksdale Federal Credit Union
Shreveport, LA
03.2022 - 12.2022
- Processed customer transactions efficiently and accurately, ensuring high service standards.
- Assisted members with account inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cash drawer integrity through precise balancing and reconciliation practices.
- Educated members on product offerings, contributing to informed decision-making and engagement.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Live Nursery Specialist
Lowes Home Improvment
Shreveport, LA
10.2017 - 03.2022
- Assisted customers in selecting appropriate plants and gardening supplies for specific needs.
- Educated clients on plant care, maintenance, and seasonal trends to enhance customer satisfaction.
- Maintained inventory accuracy by monitoring stock levels and conducting regular audits of nursery products.
- Collaborated with team members to design appealing plant displays that increased product visibility.
- Implemented efficient processes for restocking and replenishing nursery supplies to optimize workflow.
Call Center Representative
Teleperformance
Shreveport, LA
06.2017 - 10.2017
- Managed high volumes of inbound customer calls, addressing inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Assisted in training new team members on call handling procedures and company policies.
- Adapted communication style to meet diverse customer needs, enhancing overall satisfaction.
- Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
- Followed company protocols for data privacy and security during customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
North Desoto High School
Stonewall, LA05-2014
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Teller support
- Employee motivation
Timeline
Relationship Banker II
Regions Bank
06.2025 - Current
Bank Teller Supervisor
PNC Bank
03.2023 - 06.2025
Teller
Barksdale Federal Credit Union
03.2022 - 12.2022
Live Nursery Specialist
Lowes Home Improvment
10.2017 - 03.2022
Call Center Representative
Teleperformance
06.2017 - 10.2017
High School Diploma -
North Desoto High School