Rebekah Nall
Youngsville
Summary
Dynamic CEO with a proven track record at Textbook Rentals of Lafayette, Inc., adept at enhancing customer service and driving operational efficiency. Skilled in data-driven decision making and conflict resolution, I successfully negotiated vendor contracts and revitalized company strategies, resulting in improved productivity and customer satisfaction.
Overview
24
24
years of professional experience
Work History
CEO
Textbook Rentals of Lafayette, Inc.
Lafayette
01.1997 - 12.2020
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Hired, trained, and mentored staff members to maximize productivity.
- Developed strategies for improving customer service standards throughout the company.
- Maintained open communication channels between departments to maximize efficiency and productivity.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
- Collaborated with new customers to give details about company offerings.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Resolved customer complaints in a professional manner.
- Updated customer information in the database accurately.
- Provided assistance with additional tasks as needed or requested by management.
- Selected best and most efficient methods to complete on-time deliverables.
- Prioritized tasks and allocated resources effectively to address the most critical issues first.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adapted quickly to changing situations or environments while remaining calm under pressure.
Education
High School Diploma -
H.L.Bourgeois
Gray, LA05-1988
Some College (No Degree) - Criminal Justice/General Studies
South Louisiana Community College
Lafayette, LASkills
- Client Support
- Customer service
- Data-driven decision making
- Effective communication
- Conflict resolution
- Customer focus
- Effective decision making
- Adaptability
- Teamwork
- Organizational skills
- Multitasking
- Excellent communication
- Self motivation
- Problem-solving abilities
References
References available upon request.
Timeline
CEO
Textbook Rentals of Lafayette, Inc.
01.1997 - 12.2020
High School Diploma -
H.L.Bourgeois
Some College (No Degree) - Criminal Justice/General Studies
South Louisiana Community College
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