Summary
Overview
Work History
Education
Skills
Timeline
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Reese Galmon

Laplace

Summary

Reese Galmon is a detail-oriented Customer Success and Real Estate professional, focused on resolving issues and maintaining client loyalty by emphasizing solutions and preventatives versus dwelling on problems. Strong critical thinking skills with a methodical approach, paired with confidence and knowledge in multiple software applications and professional industries are Reese's professional highlights.

Overview

12
12
years of professional experience

Work History

Customer Success Specialist

LiveBy
05.2023 - 07.2025
  • Specialized in SaaS Real Estate Products, Internal Admin Tools, Project Management and CRM Software.
  • Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
  • Specialized and performed a leading role in data quality assurance.
  • Provided product training and support to ensure optimal usage for clients.
  • Cultivated strong customer relationships to enhance retention and satisfaction.
  • Collaborated with cross-functional teams to resolve complex issues efficiently.
  • Developed onboarding processes that improved new customer engagement experiences.
  • Analyzed customer feedback to identify trends and recommend improvements.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.

Lead Client Account Specialist | MLS Instructor

CoreLogic
05.2018 - 05.2023
  • Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
  • Successfully managed a team of Client Account Specialists.
  • Provided technical support and software training for various SaaS products.
  • Served as a point of contact for escalated issues.
  • Performed a vital role in numerous successful software implementations and patches by utilizing staging platforms and providing top-tier quality assurance.
  • Specialized and performed a leading role in market analysis and data quality assurance.
  • Coordinated cross-functional teams to address client issues, improving response times and resolution rates.
  • Trained a minimum of 150 new clients monthly via new member orientation and onboarding using video conferencing software & In-person seminars.
  • Saved B2B contracts multiple times by emphasizing conflict management and resolution; providing FAQ's and training to reassure our clients that our products are currently adding value to their brand.
  • Completed over 100 office visits for top real estate brokerages: Keller Williams, Latter & Blum, ReMax, and several others.
  • Specialized and excelled in Client Retention by providing excellent client support and understanding what our clients prefer and dislike.
  • Developed tailored solutions for clients, enhancing their experience and loyalty to CoreLogic products.

Supervisor of Operations

Premium Parking
08.2016 - 05.2018
  • Oversaw operational activities at multiple parking garages.
  • Trained new hires; implemented new strategies to improve workflow.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Customer Service Representative

New Orleans Metropolitan Association Of Realtors
01.2016 - 08.2016
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided Supra E-Key Product Demos & Tutorials
  • This was a contract full time position

Project Coordinator

Wildfire VFX
01.2014 - 01.2016
  • I was responsible for ensuring the schedule, budget, and details of a given task were well organized.
  • I communicated with various departments to keep everyone on board about any changes to the project plan.
  • I worked and communicated with Hollywood video production directors and a professional team of visual effect artists.
  • In addition, I planned meetings and provided updates to the project manager.

Education

B.A. In Media Arts; A.A. In Digital Design - Minor's In Public Relations & Marketing

Tulane University
New Orleans, LA
05.2013

High School Diploma -

Edna Karr, High School
New Orleans, LA
05.2008

Skills

  • 7 years of Customer Success experience
  • 17 years of Customer Service experience
  • 10 years of Management experience
  • 9 years of Remote Work experience
  • 7 years of experience: Software Implementations, SaaS, CRM's, API's, IT, IDX Feeds, Digital Marketing, Onboarding, Help Desk, Client & Staff Software Training, and B2B
  • Operating Systems: Windows and Mac
  • Software Applications: Asana (Project Management), Zendesk (CRM), Notion (Project Management), Internal Admin Tools, Matrix (MLS Platform), Google Workspace, and Microsoft Office 365
  • Communication Applications: Slack, Zoom, Google Meet, and Microsoft Teams

Timeline

Customer Success Specialist

LiveBy
05.2023 - 07.2025

Lead Client Account Specialist | MLS Instructor

CoreLogic
05.2018 - 05.2023

Supervisor of Operations

Premium Parking
08.2016 - 05.2018

Customer Service Representative

New Orleans Metropolitan Association Of Realtors
01.2016 - 08.2016

Project Coordinator

Wildfire VFX
01.2014 - 01.2016

B.A. In Media Arts; A.A. In Digital Design - Minor's In Public Relations & Marketing

Tulane University

High School Diploma -

Edna Karr, High School

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Reese Galmon