Regan Drounette
Lake Charles
Summary
Dynamic Retail Manager with expertise in overseeing daily operations and training teams for improved customer interactions. Skilled in problem-solving and maintaining compliance, contributing to increased customer loyalty and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Manager
Bux Kajun Korner
Lake Charles
10.2024 - Current
- Oversaw daily store operations, ensuring compliance with company policies and enhancing team accountability.
- Managed daily operations of the store, including opening and closing procedures.
- Trained new employees on customer service and sales techniques to improve customer interactions and sales performance.
- Addressed customer complaints efficiently, contributing to increased customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sterilization Technician
Sanders Pediatric Dentistry
Lake Charles
01.2020 - 03.2021
- Maintained sterilization equipment, ensuring optimal functionality and compliance with safety standards.
- Monitored and restocked sterilization supplies, supporting uninterrupted surgical operations.
- Adhered to infection control protocols to maintain a safe environment for patients.
- Maintained a clean work area in accordance with safety protocols, contributing to a safe environment for patients.
- Managed hazardous waste according to hospital regulations and local laws.
- Stocked supplies such as instrument trays, wrapping materials, surgical gowns, and drapes in preparation for surgery.
Education
High School Diploma -
Sulphur
Sulphur, LA05-2020
Skills
- Store operations
- Inventory management
- Customer service
- Client relationship management
- Conflict resolution
- Clear communication
- Hospitality management
- Equipment maintenance
- Hazardous waste management
- Infection control
- Tray preparation
Timeline
Retail Manager
Bux Kajun Korner
10.2024 - Current
Sterilization Technician
Sanders Pediatric Dentistry
01.2020 - 03.2021
High School Diploma -
Sulphur